# Nitrokey Generic **URL:** https://support.nitrokey.com/c/nitrokey-support/6.md?page=1 [Latest](https://support.nitrokey.com/latest.md) · [Categories](https://support.nitrokey.com/categories.md) **Page:** 2 --- ## [Nitrokey3 unusable, CHANNEL\_BUSY](https://support.nitrokey.com/t/nitrokey3-unusable-channel-busy/5440)
**Author:** [@Signum](https://support.nitrokey.com/u/Signum)\ **Replies:** 2\ **Last updated:** [October 11, 2023, 9:25am UTC](https://support.nitrokey.com/t/nitrokey3-unusable-channel-busy/5440 "2023-10-11T09:25:22Z")
Hello world, my Nitrokey3 used to work for a while. GnuPG integration still appears to work but FIDO2 is failing. Whenever I get prompted to touch the device it does not blink and does not react to touches. It just brie… --- ## [Nitrokey 3 Secure Chip](https://support.nitrokey.com/t/nitrokey-3-secure-chip/5459)
**Author:** [@Amazyy333](https://support.nitrokey.com/u/Amazyy333)\ **Replies:** 1\ **Last updated:** [October 10, 2023, 9:13pm UTC](https://support.nitrokey.com/t/nitrokey-3-secure-chip/5459 "2023-10-10T21:13:30Z")
The Nitrokey 3 does not yet use its secure chip. Instead the keys are stored encryped on flash memory. Did I get that correctly? In a Nitrokey blog post I’ve read something like “this doesn’t smaller the security”. So… --- ## [Can I switch to Nitrokey3 for my use-case?](https://support.nitrokey.com/t/can-i-switch-to-nitrokey3-for-my-use-case/5460)
**Author:** [@Amazyy333](https://support.nitrokey.com/u/Amazyy333)\ **Replies:** 1\ **Last updated:** [October 3, 2023, 7:56am UTC](https://support.nitrokey.com/t/can-i-switch-to-nitrokey3-for-my-use-case/5460 "2023-10-03T07:56:15Z")
Currently I’m using two Nitrokey 2’s (Storage & Pro) in different locations. I store 3 GPG keys on it (SC, E, A) and use it mainly for SSH authentication, git commit signing and some sporadic file/message encryption. I … --- ## [NK3 cant change gpg pins after factory reset](https://support.nitrokey.com/t/nk3-cant-change-gpg-pins-after-factory-reset/5469)
**Author:** [@windozza](https://support.nitrokey.com/u/windozza)\ **Replies:** 2\ **Last updated:** [October 1, 2023, 7:27pm UTC](https://support.nitrokey.com/t/nk3-cant-change-gpg-pins-after-factory-reset/5469 "2023-10-01T19:27:45Z")
hello, after a factory-reset of my gpg card the setting of the pins is not possible. this is the error message: gpg: OpenPGP Karte Nr. D276000124010304000F1E1567A20000 erkannt 1 - change PIN 2 - unblock PIN 3 - chan… --- ## [Remote unlocking of LUKS root with Nitrokey GPG key](https://support.nitrokey.com/t/remote-unlocking-of-luks-root-with-nitrokey-gpg-key/5395)
**Author:** [@dimxbsqo](https://support.nitrokey.com/u/dimxbsqo)\ **Replies:** 3\ **Last updated:** [September 29, 2023, 10:57pm UTC](https://support.nitrokey.com/t/remote-unlocking-of-luks-root-with-nitrokey-gpg-key/5395 "2023-09-29T22:57:36Z")
I have successfully followed the instructions from Full-Disk Encryption With cryptsetup/LUKS and got the setup working for local unlocking. However I primarily want to unlock servers via “remote unlocking” to each one a… --- ## [PKCS provider in Flatpak](https://support.nitrokey.com/t/pkcs-provider-in-flatpak/5457)
**Author:** [@exoosh](https://support.nitrokey.com/u/exoosh)\ **Replies:** 1\ **Last updated:** [September 27, 2023, 2:52pm UTC](https://support.nitrokey.com/t/pkcs-provider-in-flatpak/5457 "2023-09-27T14:52:21Z")
Does anyone happen to know how to add the appropriate PKCS#11 provider when using the Flatpak? Since it’s running namespaced, it cannot access the path from the host apparently. --- ## [Do I need two Nitrokeys to have two custodians?](https://support.nitrokey.com/t/do-i-need-two-nitrokeys-to-have-two-custodians/5414)
**Author:** [@qwerty516](https://support.nitrokey.com/u/qwerty516)\ **Replies:** 6\ **Last updated:** [September 27, 2023, 8:55am UTC](https://support.nitrokey.com/t/do-i-need-two-nitrokeys-to-have-two-custodians/5414 "2023-09-27T08:55:20Z")
I’m reading this and if I wish to create two people who are in charge of the key via DKEK, must I need two Nitrokey USB keys? The tutorial doesn’t mention anything about the hardware keys such as how many I need and whe… --- ## [Using XCA to change SO-PIN](https://support.nitrokey.com/t/using-xca-to-change-so-pin/4640)
**Author:** [@hanszeger](https://support.nitrokey.com/u/hanszeger)\ **Replies:** 4\ **Last updated:** [December 16, 2022, 4:27pm UTC](https://support.nitrokey.com/t/using-xca-to-change-so-pin/4640 "2022-12-16T16:27:32Z")
Hi, the SO-PIN on the token must have exactly 16 digits, but XCA only allows a maximum of 15 digits when changing the SO-PIN. What needs to be done so that the SO PIN can be changed with XCA? Thanks Hans --- ## [What is SO PIN and what is PIN?](https://support.nitrokey.com/t/what-is-so-pin-and-what-is-pin/5413)
**Author:** [@qwerty516](https://support.nitrokey.com/u/qwerty516)\ **Replies:** 12\ **Last updated:** [September 14, 2023, 5:27pm UTC](https://support.nitrokey.com/t/what-is-so-pin-and-what-is-pin/5413 "2023-09-14T17:27:37Z")
I’m a noob and I googled and searched on Nitrokey docs and there’s no answer on what exactly is SO PIN or PIN. Such as this command… $ sc-hsm-tool --initialize --so-pin 3537363231383830 --pin 648219 I guess SO PIN is … --- ## [Reiner cyberjack stops working in banking software when nitrokey pro 3 is plugged in](https://support.nitrokey.com/t/reiner-cyberjack-stops-working-in-banking-software-when-nitrokey-pro-3-is-plugged-in/5408)
**Author:** [@jurgen](https://support.nitrokey.com/u/jurgen)\ **Replies:** 1\ **Last updated:** [September 12, 2023, 10:56pm UTC](https://support.nitrokey.com/t/reiner-cyberjack-stops-working-in-banking-software-when-nitrokey-pro-3-is-plugged-in/5408 "2023-09-12T22:56:06Z")
When I try to do an electronic transfer in my banking software (moneyplex) and my Reiner cyberjack card reader, I get the message “No Card detected”. However, everything works fine if I remove my Nitrokey Pro 3. Is th… --- ## ["Failed to select application: File not found" in multiple initialization attempts](https://support.nitrokey.com/t/failed-to-select-application-file-not-found-in-multiple-initialization-attempts/5412)
**Author:** [@qwerty516](https://support.nitrokey.com/u/qwerty516)\ **Replies:** 1\ **Last updated:** [September 12, 2023, 4:03pm UTC](https://support.nitrokey.com/t/failed-to-select-application-file-not-found-in-multiple-initialization-attempts/5412 "2023-09-12T16:03:05Z")
I just received Nitrokey 3A USB and I’m trying to use for the first time. I saw this tutorial and tried to follow it but each time I run a OpenSC command, I get “File not found.” My Nitrokey is in my USB port. I’m using … --- ## [Integrity of physical product security](https://support.nitrokey.com/t/integrity-of-physical-product-security/5143)
**Author:** [@Andre\_B](https://support.nitrokey.com/u/Andre_B)\ **Replies:** 0\ **Last updated:** [May 31, 2023, 10:48am UTC](https://support.nitrokey.com/t/integrity-of-physical-product-security/5143 "2023-05-31T10:48:45Z")
I’ve just received my new Nitrokey 3A NFC. While the postal package seems to me untouched, the new Nitrokey has some traces of super glue (Sekundenkleber) and the housing isn’t completely closed, so you can see the pcb … --- ## [Android Nitrokey app?](https://support.nitrokey.com/t/android-nitrokey-app/4936)
**Author:** [@Herve5](https://support.nitrokey.com/u/Herve5)\ **Replies:** 7\ **Last updated:** [May 15, 2023, 7:07pm UTC](https://support.nitrokey.com/t/android-nitrokey-app/4936 "2023-05-15T19:07:58Z")
Hello, All is in the title… I’m considering using one of my Nitrokeys-storage to bring along a range of software signatures, including basic scans of my handwriting signature for instance. This who works well for comp… --- ## [Firmware: version history](https://support.nitrokey.com/t/firmware-version-history/4705)
**Author:** [@Pinguin](https://support.nitrokey.com/u/Pinguin)\ **Replies:** 1\ **Last updated:** [January 9, 2023, 9:50am UTC](https://support.nitrokey.com/t/firmware-version-history/4705 "2023-01-09T09:50:17Z")
Hello, how can I list the firmware history (changelog)? Thank you! Best regards --- ## [netHSM API error code](https://support.nitrokey.com/t/nethsm-api-error-code/4577)
**Author:** [@PhilC](https://support.nitrokey.com/u/PhilC)\ **Replies:** 3\ **Last updated:** [November 21, 2022, 1:58pm UTC](https://support.nitrokey.com/t/nethsm-api-error-code/4577 "2022-11-21T13:58:41Z")
Dear Nitrokey teams, First, many thanks for your product. I’m planning to use a Docker Nitrokey HSM image to set up a pratical work in an engineering school. Unfortunately, when I want to generate a key, I got an erro… --- ## [Nitrokey 3A Mini not found](https://support.nitrokey.com/t/nitrokey-3a-mini-not-found/4567)
**Author:** [@Florian](https://support.nitrokey.com/u/Florian)\ **Replies:** 1\ **Last updated:** [November 18, 2022, 2:17pm UTC](https://support.nitrokey.com/t/nitrokey-3a-mini-not-found/4567 "2022-11-18T14:17:20Z")
Hello I try to access my nitrokey 3A mini using nitropy on Windows, but nitrokey can’t find the device. nitropy nk3 list Command line tool to interact with Nitrokey devices 0.4.30 :: ‘Nitrokey 3’ keys nitropy nk3… --- ## [PDF Manual for download? (Nitro Key pro 2)](https://support.nitrokey.com/t/pdf-manual-for-download-nitro-key-pro-2/4540)
**Author:** [@Heraklit](https://support.nitrokey.com/u/Heraklit)\ **Replies:** 2\ **Last updated:** [November 3, 2022, 8:38pm UTC](https://support.nitrokey.com/t/pdf-manual-for-download-nitro-key-pro-2/4540 "2022-11-03T20:38:43Z")
Hi, is there also a PDF Manual available for download or does the documentation only exist online https://docs.nitrokey.com/de/pro/windows/? Regards --- ## [Boot without PIN best practice](https://support.nitrokey.com/t/boot-without-pin-best-practice/4506)
**Author:** [@nitromax](https://support.nitrokey.com/u/nitromax)\ **Replies:** 2\ **Last updated:** [October 25, 2022, 6:21am UTC](https://support.nitrokey.com/t/boot-without-pin-best-practice/4506 "2022-10-25T06:21:56Z")
Hi all, I bought two Nitrokey 3s and am currently in my try out phase. I like to use them with FIDO2 for nextcloud and other websites - this works great. What I would also like is to unlock my LUKS devices on boot with… --- ## [Nitro.chat matrix server is inaccessible again](https://support.nitrokey.com/t/nitro-chat-matrix-server-is-inaccessible-again/4424)
**Author:** [@basalt](https://support.nitrokey.com/u/basalt)\ **Replies:** 5\ **Last updated:** [September 15, 2022, 10:16am UTC](https://support.nitrokey.com/t/nitro-chat-matrix-server-is-inaccessible-again/4424 "2022-09-15T10:16:25Z")
Since at least 10 hours (Thursday, 15 September 2022 CEST 0:05) the nitro.chat matrix server is not available any more. The Webinterface at https://app.nitro.chat/#/login throws the following error: “Cannot reach homes… --- ## [NitroKey PC Update Ubuntu 20.04 auf 22.04](https://support.nitrokey.com/t/nitrokey-pc-update-ubuntu-20-04-auf-22-04/4407)
**Author:** [@JoergOllmann](https://support.nitrokey.com/u/JoergOllmann)\ **Replies:** 1\ **Last updated:** [September 11, 2022, 10:21pm UTC](https://support.nitrokey.com/t/nitrokey-pc-update-ubuntu-20-04-auf-22-04/4407 "2022-09-11T22:21:54Z")
Hallo, ich habe einen NitroKey PC mit 1 TB interner SSD Platte. Kann ich mit diesem Speicherausbau ein Update machen? Ich habe das AAngebot zum Update mal laufen lassen, bekomme aber immer die Abbruchmeldung mit dem Hinw… --- ## [Advantages of NitroPhone over Qubes NitroPad/PC : A "specific" use-case?](https://support.nitrokey.com/t/advantages-of-nitrophone-over-qubes-nitropad-pc-a-specific-use-case/4383)
**Author:** [@securityfree](https://support.nitrokey.com/u/securityfree)\ **Replies:** 0\ **Last updated:** [August 29, 2022, 5:39pm UTC](https://support.nitrokey.com/t/advantages-of-nitrophone-over-qubes-nitropad-pc-a-specific-use-case/4383 "2022-08-29T17:39:02Z")
Hi all, I wanted to discuss potential advantages of NitroPhone over other solutions on the security-convenience spectrum (this discussion voluntarily excludes privacy aspects for example). Use-casel: best defense aga… --- ## [NITROKEY FIDO2 4 win$ Clients](https://support.nitrokey.com/t/nitrokey-fido2-4-win-clients/4270)
**Author:** [@mSTYX](https://support.nitrokey.com/u/mSTYX)\ **Replies:** 4\ **Last updated:** [August 25, 2022, 12:13pm UTC](https://support.nitrokey.com/t/nitrokey-fido2-4-win-clients/4270 "2022-08-25T12:13:24Z")
Hello all, i will use the NITROKY FIDO2 Stick for Login (SSO) on M$ Win Clients (mostly win10) - i have read the m$ doks, what i found always points to “hybrid excange” (Azure-AD). does anyone here know a way to run a l… --- ## [Nitro.chat matrix server is inaccessible](https://support.nitrokey.com/t/nitro-chat-matrix-server-is-inaccessible/4364)
**Author:** [@basalt](https://support.nitrokey.com/u/basalt)\ **Replies:** 2\ **Last updated:** [August 23, 2022, 8:01am UTC](https://support.nitrokey.com/t/nitro-chat-matrix-server-is-inaccessible/4364 "2022-08-23T08:01:57Z")
Since about one hour ago (Monday, 22 August 2022 CEST 15:00) the nitro.chat matrix server is not available any more in neither of the clients I tested. The Webinterface at https://app.nitro.chat/#/login throws the follo… --- ## [Nitrokey Storage - Bring your own storage](https://support.nitrokey.com/t/nitrokey-storage-bring-your-own-storage/4339)
**Author:** [@My1](https://support.nitrokey.com/u/My1)\ **Replies:** 2\ **Last updated:** [August 5, 2022, 1:07pm UTC](https://support.nitrokey.com/t/nitrokey-storage-bring-your-own-storage/4339 "2022-08-05T13:07:34Z")
I have read (and seen pictures) that the nitrokey storage basically just has a fairly normal microSD in it, and considering that the limit on the storage you can buy is 64GB, could one just buy a nitrokey storage and for… --- ## [Change address from order](https://support.nitrokey.com/t/change-address-from-order/4277)
**Author:** [@younkwanze](https://support.nitrokey.com/u/younkwanze)\ **Replies:** 1\ **Last updated:** [July 3, 2022, 11:27pm UTC](https://support.nitrokey.com/t/change-address-from-order/4277 "2022-07-03T23:27:56Z")
Hi, i ordered a 3c nitrokey but I moved from the address or ordered it how can I change my address please? --- ## [About developer mode](https://support.nitrokey.com/t/about-developer-mode/4271)
**Author:** [@panther](https://support.nitrokey.com/u/panther)\ **Replies:** 0\ **Last updated:** [June 28, 2022, 12:24pm UTC](https://support.nitrokey.com/t/about-developer-mode/4271 "2022-06-28T12:24:58Z")
Hello, I’m not familiar with security of android. Is developer mode safe? I’m worried about being exhausted battery. --- ## [Encrypted E drive Nitrokey storage missing](https://support.nitrokey.com/t/encrypted-e-drive-nitrokey-storage-missing/4260)
**Author:** [@Wilki](https://support.nitrokey.com/u/Wilki)\ **Replies:** 8\ **Last updated:** [June 26, 2022, 1:32pm UTC](https://support.nitrokey.com/t/encrypted-e-drive-nitrokey-storage-missing/4260 "2022-06-26T13:32:41Z")
Hi there, Can you help. Tried to open the Nitrokey encrypted E drive today on the same Windows 10 machine in the same way and for some reason the Encrypted E drive does not show at all when typing in the unlock-encrypte… --- ## [The Nitrokey app has dissapeared](https://support.nitrokey.com/t/the-nitrokey-app-has-dissapeared/4261)
**Author:** [@Wilki](https://support.nitrokey.com/u/Wilki)\ **Replies:** 1\ **Last updated:** [June 23, 2022, 5:18pm UTC](https://support.nitrokey.com/t/the-nitrokey-app-has-dissapeared/4261 "2022-06-23T17:18:37Z")
Hi, The Nitrokey app has disappeared on the windows (10) Lenovo machine. Can you pls advise where I can re-download it? I am worried the passwords needed to get it my emails and internet security are now lost. This has… --- ## [TOTP or HOTP ? I can't generate a PIN](https://support.nitrokey.com/t/totp-or-hotp-i-cant-generate-a-pin/4251)
**Author:** [@mSTYX](https://support.nitrokey.com/u/mSTYX)\ **Replies:** 7\ **Last updated:** [June 22, 2022, 1:16pm UTC](https://support.nitrokey.com/t/totp-or-hotp-i-cant-generate-a-pin/4251 "2022-06-22T13:16:56Z")
Strage thinks… hello again, i will use the NK Pro for OneTime Passwort (HOTP /Two factor) - i see a login splash from the 2FA App, i open my NK Pro App and will generate a PIN… i copy&paste the looong key from the “blac… --- ## [I couldn't install some applications via google store](https://support.nitrokey.com/t/i-couldnt-install-some-applications-via-google-store/4245)
**Author:** [@panther](https://support.nitrokey.com/u/panther)\ **Replies:** 2\ **Last updated:** [June 16, 2022, 2:21pm UTC](https://support.nitrokey.com/t/i-couldnt-install-some-applications-via-google-store/4245 "2022-06-16T14:21:19Z")
I’m in trouble in nitro phone2. I couldn’t install some applications like Instagram via google store. I pushed install button but nothing happened. Just stopped. I could install most of applications. In the case, How… [Previous page](https://support.nitrokey.com/c/nitrokey-support/6.md) [Next page](https://support.nitrokey.com/c/nitrokey-support/6.md?page=2)