# Nitrokeys **URL:** https://support.nitrokey.com/c/nitrokeys/12.md [Latest](https://support.nitrokey.com/latest.md) · [Categories](https://support.nitrokey.com/categories.md) --- ## [HSM2 - ReApply firmware - is it possible?](https://support.nitrokey.com/t/hsm2-reapply-firmware-is-it-possible/7778)
**Author:** [@mmfin](https://support.nitrokey.com/u/mmfin)\ **Replies:** 7\ **Last updated:** [November 9, 2026, 6:51am UTC](https://support.nitrokey.com/t/hsm2-reapply-firmware-is-it-possible/7778 "2026-11-09T06:51:48Z")
I have two Nitrokey HSM 2 tokens (firmware 4.1), serials DENK0400133 and DENK0400273, previously initialized for testing. The SO-PINs were lost, and both the SO-PIN and user PIN are now blocked on each token. I attemp… --- ## [Question about NK3 "secrets"](https://support.nitrokey.com/t/question-about-nk3-secrets/7795)
**Author:** [@T.L.7Gadi](https://support.nitrokey.com/u/T.L.7Gadi)\ **Replies:** 4\ **Last updated:** [November 8, 2026, 10:50am UTC](https://support.nitrokey.com/t/question-about-nk3-secrets/7795 "2026-11-08T10:50:31Z")
Hello, I just read this section of your good documentation. Can you please explain a bit in detail what are OTP secrets. And what exactly are passwords? Plain text strings? And the last question. There is an option to … --- ## [Question about Storing gpg key on nitrokey](https://support.nitrokey.com/t/question-about-storing-gpg-key-on-nitrokey/7793)
**Author:** [@T.L.7Gadi](https://support.nitrokey.com/u/T.L.7Gadi)\ **Replies:** 3\ **Last updated:** [November 4, 2026, 9:19am UTC](https://support.nitrokey.com/t/question-about-storing-gpg-key-on-nitrokey/7793 "2026-11-04T09:19:21Z")
Hello, I recently tried to adapt more features of my NK3. In this case I want to add my public gpg key to the nitrokey. I read the handy tutorial here. Then, when I want to do so, the system ask me whether it is okay … --- ## [NK3 Mini lässt sich nicht aktualisieren](https://support.nitrokey.com/t/nk3-mini-lasst-sich-nicht-aktualisieren/7802)
**Author:** [@frank1](https://support.nitrokey.com/u/frank1)\ **Replies:** 1\ **Last updated:** [November 2, 2026, 9:33am UTC](https://support.nitrokey.com/t/nk3-mini-lasst-sich-nicht-aktualisieren/7802 "2026-11-02T09:33:58Z")
Hallo, ich wollte bei einem neun Mini die firmware über die App aktualisieren. Leider bricht das immer mit dem Fehler “Update nitrokey failed: No nitrokey bootloader device found” Beim “normalen” Nitrokey 3 funktionier… --- ## [NK3A wird von KeepassXC nicht mehr erkannt](https://support.nitrokey.com/t/nk3a-wird-von-keepassxc-nicht-mehr-erkannt/7790)
**Author:** [@Eifelsachse](https://support.nitrokey.com/u/Eifelsachse)\ **Replies:** 11\ **Last updated:** [October 31, 2026, 6:53am UTC](https://support.nitrokey.com/t/nk3a-wird-von-keepassxc-nicht-mehr-erkannt/7790 "2026-10-31T06:53:52Z")
Hallo Freunde! Nach mehreren Jahren erfolgreicher und problemloser Nutzung meines NK3A in Verbindung mit KeepassXC unter OpenSuse Tumbleweed tritt seit ca. 2 Wochen folgendes Problem auf: Der NK3A wird als Hardwaretoke… --- ## [NK3a mini corruption?](https://support.nitrokey.com/t/nk3a-mini-corruption/7799)
**Author:** [@deimos](https://support.nitrokey.com/u/deimos)\ **Replies:** 1\ **Last updated:** [October 28, 2026, 10:37pm UTC](https://support.nitrokey.com/t/nk3a-mini-corruption/7799 "2026-10-28T22:37:52Z")
As seen in matrix, it seems my nitrokey 3a mini has encountered this bug. At 2026-10-27T16:11:49, I shutdown my laptop at client site and went out for a meal and to explore the area. The laptop with NK inserted (as it al… --- ## [After recent OpenSuSE Tumbleweed KeepassXC does not detect NK3 anymore](https://support.nitrokey.com/t/after-recent-opensuse-tumbleweed-keepassxc-does-not-detect-nk3-anymore/7800)
**Author:** [@jorn](https://support.nitrokey.com/u/jorn)\ **Replies:** 0\ **Last updated:** [October 28, 2026, 10:10pm UTC](https://support.nitrokey.com/t/after-recent-opensuse-tumbleweed-keepassxc-does-not-detect-nk3-anymore/7800 "2026-10-28T22:10:38Z")
jfyi after a recent update of OpenSuSE Tumbleweed KeepassXC does not detect anymore the NK3 and thus you cannot unlock your Keepass database. The key works fine in the browser and with the Nitrokey App 2 (ie udev rules … --- ## [Nitrokey 3A NFC - funktioniert nicht mehr](https://support.nitrokey.com/t/nitrokey-3a-nfc-funktioniert-nicht-mehr/7797)
**Author:** [@notpw](https://support.nitrokey.com/u/notpw)\ **Replies:** 1\ **Last updated:** [October 27, 2026, 1:52pm UTC](https://support.nitrokey.com/t/nitrokey-3a-nfc-funktioniert-nicht-mehr/7797 "2026-10-27T13:52:05Z")
Ich habe den Nitrokey 3A NFC so gut wie nie benutzt. Vor paar Tagen nach Updates geschaut. Erfolgreich Firmware-Update gemacht. Funktionierte danach auch weiterhin. Heute wollte ich noch mal Passkey-Login probieren und … --- ## [Nitrokey 3A NFC seit Update auf Firmware 1.9.1 ohne jede Funktion (keine LED, kein USB, kein NFC)](https://support.nitrokey.com/t/nitrokey-3a-nfc-seit-update-auf-firmware-1-9-1-ohne-jede-funktion-keine-led-kein-usb-kein-nfc/7760)
**Author:** [@Jan\_P\_Michel](https://support.nitrokey.com/u/Jan_P_Michel)\ **Replies:** 5\ **Last updated:** [October 27, 2026, 5:31am UTC](https://support.nitrokey.com/t/nitrokey-3a-nfc-seit-update-auf-firmware-1-9-1-ohne-jede-funktion-keine-led-kein-usb-kein-nfc/7760 "2026-10-27T05:31:10Z")
Hallo zusammen, ich möchte einen Fall dokumentieren, der dem Thread Firmware 1.9.1 does not recognize Nitrokey 3 anymore ( Firmware 1.9.1 does not recognize Nitrokey 3 anymore ) sehr ähnlich ist, und um eure Einschätzun… --- ## [Question about PIV](https://support.nitrokey.com/t/question-about-piv/7794)
**Author:** [@T.L.7Gadi](https://support.nitrokey.com/u/T.L.7Gadi)\ **Replies:** 1\ **Last updated:** [October 26, 2026, 10:01am UTC](https://support.nitrokey.com/t/question-about-piv/7794 "2026-10-26T10:01:02Z")
Hello, I have a question about the PIV feature of the NK. What kind of application/scenario is at the moment providing PIV authentification in comibination with the nitrokey? What means experimental in the command sta… --- ## [Modify plastic case to adapt to keyring studs (e.g. Orbitkey, Ridge, etc)?](https://support.nitrokey.com/t/modify-plastic-case-to-adapt-to-keyring-studs-e-g-orbitkey-ridge-etc/7782)
**Author:** [@dvanzuijlekom](https://support.nitrokey.com/u/dvanzuijlekom)\ **Replies:** 0\ **Last updated:** [October 17, 2026, 1:56pm UTC](https://support.nitrokey.com/t/modify-plastic-case-to-adapt-to-keyring-studs-e-g-orbitkey-ridge-etc/7782 "2026-10-17T13:56:32Z")
I own a couple of Nitrokey devices, like the Nitrokey 3A and NitroHSM2. Would it be possible to drill out the square hole in the plastic case to a larger size to be able to fit it on the stud inside a protective keyring,… --- ## [Nitrokey 3A Mini hängt sich nach Firmware Update auf](https://support.nitrokey.com/t/nitrokey-3a-mini-hangt-sich-nach-firmware-update-auf/4901)
**Author:** [@crysknife](https://support.nitrokey.com/u/crysknife)\ **Replies:** 6\ **Last updated:** [October 16, 2026, 5:47am UTC](https://support.nitrokey.com/t/nitrokey-3a-mini-hangt-sich-nach-firmware-update-auf/4901 "2026-10-16T05:47:12Z")
Hi, Nachdem ich heute bei meinen Nitrokey 3A mini die RC Firmware 1.3.0-rc.1 aufgespielt habe, ist dieser leider nicht mehr nutzbar, da er sich immer aufhängt wenn es zur Bestätigung mittels Touch Button kommt. Dann hil… --- ## [Has anybody experience with the Nitrokey 3c NFC (new version) and the Xiaomi X7 Pro with NFC?](https://support.nitrokey.com/t/has-anybody-experience-with-the-nitrokey-3c-nfc-new-version-and-the-xiaomi-x7-pro-with-nfc/7781)
**Author:** [@solucion](https://support.nitrokey.com/u/solucion)\ **Replies:** 0\ **Last updated:** [October 15, 2026, 8:38am UTC](https://support.nitrokey.com/t/has-anybody-experience-with-the-nitrokey-3c-nfc-new-version-and-the-xiaomi-x7-pro-with-nfc/7781 "2026-10-15T08:38:47Z")
I had a try with the former Nitrokey and it was not compatible with the NFC of my Phones (Xiaomi X3 Pro and Xiaomi X7Pro). It did simply not work. For my purposes at least, the daily used X7Pro should work with it if I d… --- ## [No export button / unable to add passwords?](https://support.nitrokey.com/t/no-export-button-unable-to-add-passwords/7774)
**Author:** [@frank1](https://support.nitrokey.com/u/frank1)\ **Replies:** 2\ **Last updated:** [October 12, 2026, 5:13pm UTC](https://support.nitrokey.com/t/no-export-button-unable-to-add-passwords/7774 "2026-10-12T17:13:10Z")
Hello, I have a new Nitrokey 3 now. I can’t find the export and import buttons—neither on Linux nor on Windows. On Windows, I also can’t add passwords where I’ve selected the PIN and touch options; I get error code 6982.… --- ## [Re-initialize NitroKey HSM 2](https://support.nitrokey.com/t/re-initialize-nitrokey-hsm-2/7773)
**Author:** [@lyubo](https://support.nitrokey.com/u/lyubo)\ **Replies:** 2\ **Last updated:** [October 11, 2026, 6:50am UTC](https://support.nitrokey.com/t/re-initialize-nitrokey-hsm-2/7773 "2026-10-11T06:50:01Z")
Hello, I initialized my new HSM2, by running sc-hsm-tool --initialize, but wiped out the generated so-pin, before storing it. I have no keys on the token. Tried to do firmware update, but pki-as-a-service.net says the… --- ## [Unlock luks encrypted usb drive using nitrokey](https://support.nitrokey.com/t/unlock-luks-encrypted-usb-drive-using-nitrokey/7764)
**Author:** [@nk3miniuser](https://support.nitrokey.com/u/nk3miniuser)\ **Replies:** 2\ **Last updated:** [October 10, 2026, 3:49pm UTC](https://support.nitrokey.com/t/unlock-luks-encrypted-usb-drive-using-nitrokey/7764 "2026-10-10T15:49:53Z")
I have a nitrokey 3 mini and would like to unlock luks partition in an external usb drive using nitrokey. I find lot of articles about decrypting root luks partition automatically using nitrokey 3. For e.g the linked sc… --- ## [Is my Nitrokey 3C NFS is 'new' or 'old' type?](https://support.nitrokey.com/t/is-my-nitrokey-3c-nfs-is-new-or-old-type/7769)
**Author:** [@Yu7ER](https://support.nitrokey.com/u/Yu7ER)\ **Replies:** 3\ **Last updated:** [October 9, 2026, 10:35am UTC](https://support.nitrokey.com/t/is-my-nitrokey-3c-nfs-is-new-or-old-type/7769 "2026-10-09T10:35:48Z")
Hi! I’ve read a news here https://www.nitrokey.com/news/2026/nitrokey-3-improved-nfc-performance-international-customs-clearance-ä26-it-sa My key was ordered mid-September and delivered early October. Is it of ‘new’ ty… --- ## [Google passkey is not displayed in Nitrokey APP](https://support.nitrokey.com/t/google-passkey-is-not-displayed-in-nitrokey-app/7767)
**Author:** [@Yu7ER](https://support.nitrokey.com/u/Yu7ER)\ **Replies:** 3\ **Last updated:** [October 9, 2026, 8:52am UTC](https://support.nitrokey.com/t/google-passkey-is-not-displayed-in-nitrokey-app/7767 "2026-10-09T08:52:28Z")
Hi! I’ve just received my Nitrokey 3C NFC ordered mid-September. Firmware is updated to v.1.9.1 before enrollment, PIN is configured. NitroApp version is 2.7.1 installed via Flathub Firefox 157.0 on Ubuntu 24.04 I’v… --- ## [Nitrokey 3A NFC Not Detected by Nitrokey App 2 on Windows 11](https://support.nitrokey.com/t/nitrokey-3a-nfc-not-detected-by-nitrokey-app-2-on-windows-11/7754)
**Author:** [@guefi](https://support.nitrokey.com/u/guefi)\ **Replies:** 3\ **Last updated:** [October 8, 2026, 5:12pm UTC](https://support.nitrokey.com/t/nitrokey-3a-nfc-not-detected-by-nitrokey-app-2-on-windows-11/7754 "2026-10-08T17:12:59Z")
Hello, I am experiencing an issue with a new Nitrokey 3A NFC that I recently purchased. The device has not been set up or initialized yet and is being connected for the first time. However, it is not detected by Nitrok… --- ## [NK3 frequent hangs / lost connection](https://support.nitrokey.com/t/nk3-frequent-hangs-lost-connection/7763)
**Author:** [@vanitasvitae](https://support.nitrokey.com/u/vanitasvitae)\ **Replies:** 7\ **Last updated:** [October 8, 2026, 2:19pm UTC](https://support.nitrokey.com/t/nk3-frequent-hangs-lost-connection/7763 "2026-10-08T14:19:59Z")
Hey! I’m currently working on an OpenPGP implementation for SmartCards using javax.smartcardio and I’m testing against both a Yubikey 4, as well as a Nitrokey 3 A Mini (firmware v1.9.1) On the Nitrokey I’m experiencing… --- ## [Pre-purchase question: Nitrokey Passkey, hmac-secret/PRF for Bitwarden](https://support.nitrokey.com/t/pre-purchase-question-nitrokey-passkey-hmac-secret-prf-for-bitwarden/7757)
**Author:** [@vm8jan5A](https://support.nitrokey.com/u/vm8jan5A)\ **Replies:** 1\ **Last updated:** [October 3, 2026, 7:00pm UTC](https://support.nitrokey.com/t/pre-purchase-question-nitrokey-passkey-hmac-secret-prf-for-bitwarden/7757 "2026-10-03T19:00:00Z")
Hello, I am considering buying the Nitrokey Passkey (NKPK) and have one specific question beforehand: Does the Nitrokey Passkey support the FIDO2 hmac-secret extension, so that it can be used via WebAuthn PRF to decryp… --- ## [Firmware 1.9.1 does not recognize Nitrokey 3 anymore](https://support.nitrokey.com/t/firmware-1-9-1-does-not-recognize-nitrokey-3-anymore/7748)
**Author:** [@olli](https://support.nitrokey.com/u/olli)\ **Replies:** 12\ **Last updated:** [October 2, 2026, 3:11pm UTC](https://support.nitrokey.com/t/firmware-1-9-1-does-not-recognize-nitrokey-3-anymore/7748 "2026-10-02T15:11:08Z")
Hi, after updating my Nitrokey 3A NFC from firmware version 1.8.2 to 1.9.1 it is not recognized by Arch Linux anymore. dmesg doesn’t show any output when plugging it in and lsusb doesn’t list it either. $ nitropy nk3 s… --- ## [Documentation Update Nitrokey Mageia](https://support.nitrokey.com/t/documentation-update-nitrokey-mageia/7744)
**Author:** [@T.L.7Gadi](https://support.nitrokey.com/u/T.L.7Gadi)\ **Replies:** 2\ **Last updated:** [October 1, 2026, 7:09am UTC](https://support.nitrokey.com/t/documentation-update-nitrokey-mageia/7744 "2026-10-01T07:09:50Z")
Hello! Please update the documentation to install pynitrokey here. For Mageia 10 - with comes with python 3.13 - you need the following libraries: python3-devel lib64udev-devel lib64pcsclite-devel The first two for p… --- ## [After Firmware Update Windows 11 did not recognize the key anymore](https://support.nitrokey.com/t/after-firmware-update-windows-11-did-not-recognize-the-key-anymore/7747)
**Author:** [@T.L.7Gadi](https://support.nitrokey.com/u/T.L.7Gadi)\ **Replies:** 6\ **Last updated:** [October 1, 2026, 7:02am UTC](https://support.nitrokey.com/t/after-firmware-update-windows-11-did-not-recognize-the-key-anymore/7747 "2026-10-01T07:02:23Z")
Hello, After I upgrade the firmware of my NK3 C to the last version ( 1.9.0), my Windows 11 Notebook (Elitebook 665 G11) did not recognize the key anymore. It is listed under devices - but with a driver error label (no … --- ## [Python question - installing pynitrokey](https://support.nitrokey.com/t/python-question-installing-pynitrokey/7745)
**Author:** [@T.L.7Gadi](https://support.nitrokey.com/u/T.L.7Gadi)\ **Replies:** 4\ **Last updated:** [September 30, 2026, 7:36am UTC](https://support.nitrokey.com/t/python-question-installing-pynitrokey/7745 "2026-09-30T07:36:13Z")
Hello, During the installation of pynitrokey with pipx there are severall libraries installed too. My question is - how can I see their version and where are they stored? For example pyscard. When I use pip i got the… --- ## [NK3 Free blocks (ext)](https://support.nitrokey.com/t/nk3-free-blocks-ext/7746)
**Author:** [@T.L.7Gadi](https://support.nitrokey.com/u/T.L.7Gadi)\ **Replies:** 1\ **Last updated:** [September 29, 2026, 9:14pm UTC](https://support.nitrokey.com/t/nk3-free-blocks-ext/7746 "2026-09-29T21:14:03Z")
Hello, I updated my two NK3 (one A, one C) and read the following output: NK3 C: Free blocks (ext): 459 NK3 A: Free blocks (ext): 473 Is this okay? Regards :slight\_smile: --- ## [Expected deliver date for NitroKey 3C NFC](https://support.nitrokey.com/t/expected-deliver-date-for-nitrokey-3c-nfc/7742)
**Author:** [@kyf](https://support.nitrokey.com/u/kyf)\ **Replies:** 0\ **Last updated:** [September 26, 2026, 6:42pm UTC](https://support.nitrokey.com/t/expected-deliver-date-for-nitrokey-3c-nfc/7742 "2026-09-26T18:42:45Z")
Hello except the main informational banner on product site is there any new update regarding when products will be in stock ? Thank you in advance ! :slight\_smile: --- ## [ID-Austria does not accept Nitrokey 3A NFC](https://support.nitrokey.com/t/id-austria-does-not-accept-nitrokey-3a-nfc/5338)
**Author:** [@thomare](https://support.nitrokey.com/u/thomare)\ **Replies:** 12\ **Last updated:** [September 25, 2026, 12:04pm UTC](https://support.nitrokey.com/t/id-austria-does-not-accept-nitrokey-3a-nfc/5338 "2026-09-25T12:04:57Z")
ID-Austria is the Austrian government identity provider offering Webauthn and hardware tokens, see compatible devices. Site lists “Token, die FIDO2 Level 2 zertifiziert mit WebAuthn unterstützen” When registering with m… --- ## [Protective Case: Dimensions and 3A Mini compatibility](https://support.nitrokey.com/t/protective-case-dimensions-and-3a-mini-compatibility/7741)
**Author:** [@Jeffbr](https://support.nitrokey.com/u/Jeffbr)\ **Replies:** 1\ **Last updated:** [September 25, 2026, 8:20am UTC](https://support.nitrokey.com/t/protective-case-dimensions-and-3a-mini-compatibility/7741 "2026-09-25T08:20:59Z")
Hello, could you confirm the internal dimensions of the Protective Case for Nitrokeys sold on the shop? There’s no mention on the product page. Specifically, does it fit the Nitrokey 3A Mini securely? I am looking for t… --- ## [Opinion: Entra does not belong in pynitrokey](https://support.nitrokey.com/t/opinion-entra-does-not-belong-in-pynitrokey/7737)
**Author:** [@jjakob](https://support.nitrokey.com/u/jjakob)\ **Replies:** 2\ **Last updated:** [September 22, 2026, 1:52pm UTC](https://support.nitrokey.com/t/opinion-entra-does-not-belong-in-pynitrokey/7737 "2026-09-22T13:52:49Z")
I package pynitrokey for Gentoo, I saw that with the 0.13.0 release, code for enrolling into Microsoft Entra was added into pynitrokey (the nitropy tool). I haven’t studied what exactly it does in detail, it doesn’t seem… [Next page](https://support.nitrokey.com/c/nitrokeys/12.md?page=1)