Your welcome and I appreciate the fact that you deal with some very frustrated users with the utmost patience.
I am not an insider of your organisation but if I humbly may suggest that besides updating your documentation, you also try to update and extend your Nitrokey App to more functionality instead of relying on the quirks of third party software - like updating the firmware.
Most of the third party softwares like for instance the dfu-programmer are made for more experienced computer technicians and not for general public… adding frustration and problems.
I wish you all the best.
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