# Gerät startet nicht mehr/Device no longer starts

**URL:** https://support.nitrokey.com/t/gerat-startet-nicht-mehr-device-no-longer-starts/6074
**Category:** NitroPhone
**Created:** [March 24, 2024, 3:29pm UTC](https://support.nitrokey.com/t/gerat-startet-nicht-mehr-device-no-longer-starts/6074 "2024-03-24T15:29:37Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![Andi1](https://support.nitrokey.com/letter_avatar_proxy/v4/letter/a/85f322/32.png) [@Andi1](https://support.nitrokey.com/u/Andi1)
#### Post date: [March 24, 2024, 3:29pm UTC](https://support.nitrokey.com/t/gerat-startet-nicht-mehr-device-no-longer-starts/6074/1 "2024-03-24T15:29:37Z")

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Nach der Meldung  
your device is loading a different operating system  
wird und bleibt es dunkel  
was kann ich tun?

Device no longer starts  
After the message  
your device is loading a different operating system  
it goes dark and stays dark  
What can I do?

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<div class="post-metadata">

### Author: ![daringer](https://support.nitrokey.com/user_avatar/support.nitrokey.com/daringer/32/684_2.png) [@daringer](https://support.nitrokey.com/u/daringer)
#### Post date: [March 28, 2024, 11:27am UTC](https://support.nitrokey.com/t/gerat-startet-nicht-mehr-device-no-longer-starts/6074/2 "2024-03-28T11:27:35Z")

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Hi @Andi1

du könntest einmal versuchen die power Taste für mindestens 10 Sekunden zu halten, ansonsten für direkteren Support und eventuelle Gewährleistungsansprüche bitte einmal an support (at) nitrokey (dot) com schreiben inklusive deiner Bestellnummer (SOxxxxxxx).

Beste Grüße