How to perform a factory reset and request repairs

NitroPhone
1

Hello.

I purchased a Nitrophone 10 and installed TorVPN. After turning on the kill switch, I turned off the power.

After that, when I turned it back on, only the “G” logo appeared, the screen was black, and neither the Graphene icon nor the PIN entry screen appeared.

I tried to initialize it in recovery mode, but it didn’t work.

I would like detailed instructions on how to do this, and if that doesn’t work, I would like to request a repair.

Is it possible to have it repaired in Japan?

Where should I send it?

2

Hello,

You can find the reset instructions here:

If you cannot reach the recovery mode I’m not sure what you can do, maybe use ADB but you will need to have the debugger mode activated..

3

I was unable to initialize the device from recovery mode.

I would like to have it repaired; what procedure should I follow?

Please tell me the shipping address.

4

You can contact shop@nitrokey.com and link your order number.