# I installed a new operating system

**URL:** https://support.nitrokey.com/t/i-installed-a-new-operating-system/7648
**Category:** NitroPad, NitroPC
**Created:** [June 13, 2026, 6:05am UTC](https://support.nitrokey.com/t/i-installed-a-new-operating-system/7648 "2026-06-13T06:05:24Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![tigran](https://support.nitrokey.com/letter_avatar_proxy/v4/letter/t/45deac/32.png) [@tigran](https://support.nitrokey.com/u/tigran)
#### Post date: [June 13, 2026, 6:05am UTC](https://support.nitrokey.com/t/i-installed-a-new-operating-system/7648/1 "2026-06-13T06:05:24Z")

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I installed a new operating system but now it says that there’s missing files and stuff it gave me a thing to add them, but it just took me two thing that says failed to update. Check sums./ signed default config. I need help.

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### Author: ![alexandre](https://support.nitrokey.com/letter_avatar_proxy/v4/letter/a/a88e4f/32.png) [@alexandre](https://support.nitrokey.com/u/alexandre)
#### Post date: [June 15, 2026, 5:15pm UTC](https://support.nitrokey.com/t/i-installed-a-new-operating-system/7648/2 "2026-06-15T17:15:18Z")

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If you installed a new OS you should perform a oem factory reset:

> **[Factory Reset Heads v2.0+ - Nitrokey Documentation](https://docs.nitrokey.com/nitropad-nitropc/heads/factory-reset-heads2)**