Newly received Nitrokey HSM 2 not recognized

Nitrokeys HSM
1

Hi all,

Just received my Nitrokey HSM 2, however i have some trouble getting started. My laptop can’t seem to recognize the HSM. On both Ubuntu 24.04.4 LTS as Windows 11, after installing OpenSC, the key can’t be found. lsusb can’t see it either.

Might be related, but i also notice the HSM getting quite hot, is this normal?

Maybe I’m missing something, maybe it’s faulty, but before returning the HSM i would like to try some things to getting it to work.

Thanks in advance!

Edit;

After reading some more about the device not being recognized, i found that for some new devices, the usb id must be manually (or by script) added. Did this (see below), but with no different result when running lsusb

➜  linux sudo ./add-sc-hsm-usb-id.sh 
[sudo] password for christiaan: 
Trying /usr/lib/pcsc/drivers/ifd-ccid.bundle/Contents/Info.plist
Found libccid configuration in /etc/libccid_Info.plist
SmartCard-HSM product id already contained in libccid configuration.

Edit 2;

➜  linux dpkg -l | grep opensc
ii  opensc                                                      0.25.0~rc1-1ubuntu0.2                                          amd64        Smart card utilities with support for PKCS#15 compatible cards
ii  opensc-pkcs11:amd64                                         0.25.0~rc1-1ubuntu0.2                                          amd64        Smart card utilities (PKCS#11 module)
2

Don:t hesitate tocontact the support
https://www.nitrokey.com/contact
and ask for advice.

Keep in mind, holiday season is just running, so a little patience would not harm.

3

My NK3Mini

georg@heka:~> lsusb
Bus 002 Device 003: ID 5986:02d2 Bison Electronics Inc. ThinkPad Integrated Camera
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 046d:c52f Logitech, Inc. Nano Receiver
Bus 003 Device 002: ID 20a0:42b2 Clay Logic Nitrokey 3A Mini/3A NFC/3C NFC
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
georg@heka:~>

asa example.