# Nextbox Backup disappeared
**URL:** https://support.nitrokey.com/t/nextbox-backup-disappeared/5376
**Category:** NextBox
**Created:** [August 25, 2023, 11:05pm UTC](https://support.nitrokey.com/t/nextbox-backup-disappeared/5376 "2023-08-25T23:05:42Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@AlexW](https://support.nitrokey.com/u/AlexW)
#### Post date: [August 25, 2023, 11:05pm UTC](https://support.nitrokey.com/t/nextbox-backup-disappeared/5376/1 "2023-08-25T23:05:42Z")
I am trying to backup my nextbox but I don’t see the tab or any backup button. I did a backup in April so unless the UI has changed, All of the nextbox app settings are gone seams like.
The nextbox power off/restart button is gone aswell.On the NextBox App tab I only see remote access and Last Backup. Is there away too fix this without having to reset my box?
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### Author:  [@Herve5](https://support.nitrokey.com/u/Herve5)
#### Post date: [August 26, 2023, 8:41am UTC](https://support.nitrokey.com/t/nextbox-backup-disappeared/5376/2 "2023-08-26T08:41:00Z")
Did you switch off and restart? Same _without connecting_ the backup disk?
If restarting without the disk hasn’t the NB app settings coming back, we have a problem with the box itself.
If they come back, the issue is with the backup disk (it happened to me), which you’ll probably have to replace…
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### Author:  [@AlexW](https://support.nitrokey.com/u/AlexW)
#### Post date: [August 26, 2023, 7:25pm UTC](https://support.nitrokey.com/t/nextbox-backup-disappeared/5376/3 "2023-08-26T19:25:57Z")
Ok so It works on my laptop. but doesn’t show up on my android phone using Firefox. Kinda weird, I even cleared cache/cookies. I tried desktop view aswell and no luck. Atleast it works on my laptop using firefox so I did end up backing it up.
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### Author:  [@Herve5](https://support.nitrokey.com/u/Herve5)
#### Post date: [August 28, 2023, 8:23am UTC](https://support.nitrokey.com/t/nextbox-backup-disappeared/5376/4 "2023-08-28T08:23:04Z")
> [@AlexW](#):
>
> …doesn’t show up on my android phone using Firefox.
What about trying Fennec (a derivative of Fireox)?