# Nextbox un-responsive

**URL:** https://support.nitrokey.com/t/nextbox-un-responsive/5593
**Category:** NextBox
**Created:** [November 13, 2023, 2:00pm UTC](https://support.nitrokey.com/t/nextbox-un-responsive/5593 "2023-11-13T14:00:08Z")
**Posts on this page:** 2
**Page:** 1

<div class="post-metadata">

### Author: ![jeppe](https://support.nitrokey.com/user_avatar/support.nitrokey.com/jeppe/32/1461_2.png) [@jeppe](https://support.nitrokey.com/u/jeppe)
#### Post date: [November 13, 2023, 2:00pm UTC](https://support.nitrokey.com/t/nextbox-un-responsive/5593/1 "2023-11-13T14:00:08Z")

</div>

The LED turns light blue, and never changes. The ethernet-leds lights up constantly. Nothing happens beyond that.

I tried to push the hardware-reset button shortly. Nothing happened.

If I push it for 5 seconds, will I loose all my data, or is it only the nextbox-parts that will be reset?

Is my box dead?  
best regards,  
Jeppe

---

<div class="post-metadata">

### Author: ![Herve5](https://support.nitrokey.com/user_avatar/support.nitrokey.com/herve5/32/235_2.png) [@Herve5](https://support.nitrokey.com/u/Herve5)
#### Post date: [November 18, 2023, 11:43am UTC](https://support.nitrokey.com/t/nextbox-un-responsive/5593/2 "2023-11-18T11:43:42Z")

</div>

I think if you perform a ‘factory reset’ you may loose everything, unless you had performed a backup on an external disk. What happens if you disconnect the ethernet and reboot? Also : do you have an ssh acess to the box? (I am also ‘under failure’ but I still have ssh access)