# Nitro.chat matrix server is unreachable

**URL:** <https://support.nitrokey.com/t/nitro-chat-matrix-server-is-unreachable/4402>\
**Category:** NitroChat\
**Created:** [September 8, 2022, 2:45pm UTC](https://support.nitrokey.com/t/nitro-chat-matrix-server-is-unreachable/4402 "2022-09-08T14:45:43Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![basalt](https://support.nitrokey.com/letter_avatar_proxy/v4/letter/b/9fc29f/32.png) [@basalt](https://support.nitrokey.com/u/basalt)\
**Post date:** [September 8, 2022, 2:45pm UTC](https://support.nitrokey.com/t/nitro-chat-matrix-server-is-unreachable/4402/1 "2022-09-08T14:45:43Z")

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Since at least 45 minutes ago (Monday, 08 September 2022 CEST 16:00) the nitro.chat matrix server is not available any more.

The Webinterface at [https://app.nitro.chat/#/login](https://app.nitro.chat/#/login) throws the following error:  
“There was a problem communicating with the homeserver, please try again later.”

[https://nitro.chat/\_matrix/client/versions](https://nitro.chat/_matrix/client/versions) displays:  
“{“versions”:[“r0.0.1”,“r0.1.0”,“r0.2.0”,“r0.3.0”,“r0.4.0”,“r0.5.0”,“r0.6.0”,“r0.6.1”,“v1.1”,“v1.2”],“unstable\_features”:{“org.matrix.label\_based\_filtering”:true,“org.matrix.e2e\_cross\_signing”:true,“org.matrix.msc2432”:true,“uk.half-shot.msc2666.mutual\_rooms”:true,“io.element.e2ee\_forced.public”:false,“io.element.e2ee\_forced.private”:true,“io.element.e2ee\_forced.trusted\_private”:true,“org.matrix.msc3026.busy\_presence”:false,“org.matrix.msc2285.stable”:true,“org.matrix.msc2285”:false,“org.matrix.msc3827.stable”:true,“org.matrix.msc2716”:false,“org.matrix.msc3030”:false,“org.matrix.msc3440.stable”:true,“fi.mau.msc2815”:false}}”

When will this be fixed?

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<div class="post-metadata">

**Author:** ![jan](https://support.nitrokey.com/letter_avatar_proxy/v4/letter/j/ce7236/32.png) [@jan](https://support.nitrokey.com/u/jan)\
**Post date:** [September 8, 2022, 4:06pm UTC](https://support.nitrokey.com/t/nitro-chat-matrix-server-is-unreachable/4402/2 "2022-09-08T16:06:44Z")

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This was an unplanned server downtime. NitroChat is up again now.

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<div class="post-metadata">

**Author:** ![bs02](https://support.nitrokey.com/letter_avatar_proxy/v4/letter/b/9de0a6/32.png) [@bs02](https://support.nitrokey.com/u/bs02)\
**Post date:** [September 10, 2022, 9:35am UTC](https://support.nitrokey.com/t/nitro-chat-matrix-server-is-unreachable/4402/3 "2022-09-10T09:35:24Z")

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What do you think about xmpp vs matrix?