# NitroChat not sending the activation email
**URL:** https://support.nitrokey.com/t/nitrochat-not-sending-the-activation-email/2397
**Category:** NitroChat
**Created:** [May 28, 2020, 8:31pm UTC](https://support.nitrokey.com/t/nitrochat-not-sending-the-activation-email/2397 "2020-05-28T20:31:53Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Herve5](https://support.nitrokey.com/u/Herve5)
#### Post date: [May 28, 2020, 8:31pm UTC](https://support.nitrokey.com/t/nitrochat-not-sending-the-activation-email/2397/1 "2020-05-28T20:31:54Z")
I don’t really know where to post this, but I just received an email detailing the two new services, NitroChat and Nitrokey Meet, and I tried to register on the NK chat server, which announced I’d be emailed a confirmation url of sorts.
This was a couple of hours ago -indeed almost just after your emailing was sent.
But since then I never received anything on my mail…
Hervé
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### Author:  [@szszszsz](https://support.nitrokey.com/u/szszszsz)
#### Post date: [May 29, 2020, 7:55am UTC](https://support.nitrokey.com/t/nitrochat-not-sending-the-activation-email/2397/2 "2020-05-29T07:55:19Z")
Hi @Herve5!
Yes, this is the right place for the general communication. Thank you for reporting! We will take a look.
cc @jan
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### Author:  [@jan](https://support.nitrokey.com/u/jan)
#### Post date: [May 29, 2020, 8:28am UTC](https://support.nitrokey.com/t/nitrochat-not-sending-the-activation-email/2397/3 "2020-05-29T08:28:39Z")
Which email address did you enter during registration at NitroChat? The one which you used to register your account in this support forum was not used in NitroChat. Perhaps a typo?
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### Author:  [@Herve5](https://support.nitrokey.com/u/Herve5)
#### Post date: [May 29, 2020, 9:22am UTC](https://support.nitrokey.com/t/nitrochat-not-sending-the-activation-email/2397/4 "2020-05-29T09:22:50Z")
Indeed, I initially entered a different email, the one where I received the ad, which is not the one I use here. But I tried this one too some minutes ago, with no further results. I am now trying with another browser in case mine is fitering too much…
[edit] Changing browser doesn’t solve the issue.
I renounced to give an email, so now I reached registration with no possibility to change password later on. Still, I think there is an issue with emailing on the server side…
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### Author:  [@jan](https://support.nitrokey.com/u/jan)
#### Post date: [May 29, 2020, 12:52pm UTC](https://support.nitrokey.com/t/nitrochat-not-sending-the-activation-email/2397/5 "2020-05-29T12:52:59Z")
To investigate further, please send us your email address. You could do so via private message in this forum or to our email addresses.
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### Author:  [@jan](https://support.nitrokey.com/u/jan)
#### Post date: [May 29, 2020, 3:36pm UTC](https://support.nitrokey.com/t/nitrochat-not-sending-the-activation-email/2397/6 "2020-05-29T15:36:51Z")
Indeed there was a configuration error with the emails. Thank you for the quick information. Please try registering again.