# Passkey for login not working

**URL:** https://support.nitrokey.com/t/passkey-for-login-not-working/7601
**Category:** Nitrokeys
**Created:** [May 15, 2026, 10:59am UTC](https://support.nitrokey.com/t/passkey-for-login-not-working/7601 "2026-05-15T10:59:42Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![T.L.7Gadi](https://support.nitrokey.com/user_avatar/support.nitrokey.com/t.l.7gadi/32/1436_2.png) [@T.L.7Gadi](https://support.nitrokey.com/u/T.L.7Gadi)
#### Post date: [May 15, 2026, 10:59am UTC](https://support.nitrokey.com/t/passkey-for-login-not-working/7601/1 "2026-05-15T10:59:42Z")

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Hello!

I try to use the passkey feature to login here (I have a NK3A).

But when I asked for the Pin and enter the correct Pin I get an error stating that there is either a timeout or the feature is not supported.

I use firefox in this case.

Tried this several times with no luck.

Any Ideas?

Regards

T.L.

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### Author: ![nku](https://support.nitrokey.com/letter_avatar_proxy/v4/letter/n/2bfe46/32.png) [@nku](https://support.nitrokey.com/u/nku)
#### Post date: [May 16, 2026, 6:52am UTC](https://support.nitrokey.com/t/passkey-for-login-not-working/7601/2 "2026-05-16T06:52:35Z")

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Which service did you try? Does [https://webauthn.io/](https://webauthn.io/) work?

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### Author: ![geoW](https://support.nitrokey.com/user_avatar/support.nitrokey.com/geow/32/1888_2.png) [@geoW](https://support.nitrokey.com/u/geoW)
#### Post date: [May 16, 2026, 7:56am UTC](https://support.nitrokey.com/t/passkey-for-login-not-working/7601/3 "2026-05-16T07:56:56Z")

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You may take a look here:  
[https://support.nitrokey.com/t/the-passkey-registration-process-either-timed-out-was-cancelled-or-is-not-allowed/7091?u=geow](https://support.nitrokey.com/t/the-passkey-registration-process-either-timed-out-was-cancelled-or-is-not-allowed/7091)

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<div class="post-metadata">

### Author: ![T.L.7Gadi](https://support.nitrokey.com/user_avatar/support.nitrokey.com/t.l.7gadi/32/1436_2.png) [@T.L.7Gadi](https://support.nitrokey.com/u/T.L.7Gadi)
#### Post date: [May 17, 2026, 4:58am UTC](https://support.nitrokey.com/t/passkey-for-login-not-working/7601/4 "2026-05-17T04:58:05Z")

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> [@nku](#):
>
> Which service did you try? Does [https://webauthn.io/](https://webauthn.io/) work?

Yes. It does work.

> [@geoW](#):
>
> You may take a look here:

Ah okay. Then maybe I have to wait…

Thanks all.🙂

Regards,

T.L.

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<div class="post-metadata">

### Author: ![T.L.7Gadi](https://support.nitrokey.com/user_avatar/support.nitrokey.com/t.l.7gadi/32/1436_2.png) [@T.L.7Gadi](https://support.nitrokey.com/u/T.L.7Gadi)
#### Post date: [May 17, 2026, 8:40am UTC](https://support.nitrokey.com/t/passkey-for-login-not-working/7601/5 "2026-05-17T08:40:48Z")

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… by the way after I now know the command to list my fido2 credentials

I can see that there is a crendential stored for the nitrokey forum.

Only that I can’t use it now… so the nitrokey part of this functionality seems to work well…