# Reiner cyberjack stops working in banking software when nitrokey pro 3 is plugged in

**URL:** <https://support.nitrokey.com/t/reiner-cyberjack-stops-working-in-banking-software-when-nitrokey-pro-3-is-plugged-in/5408>\
**Category:** Nitrokey Generic\
**Created:** [September 10, 2023, 5:56pm UTC](https://support.nitrokey.com/t/reiner-cyberjack-stops-working-in-banking-software-when-nitrokey-pro-3-is-plugged-in/5408 "2023-09-10T17:56:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jurgen](https://support.nitrokey.com/letter_avatar_proxy/v4/letter/j/779978/32.png) [@jurgen](https://support.nitrokey.com/u/jurgen)\
**Post date:** [September 10, 2023, 5:56pm UTC](https://support.nitrokey.com/t/reiner-cyberjack-stops-working-in-banking-software-when-nitrokey-pro-3-is-plugged-in/5408/1 "2023-09-10T17:56:09Z")

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When I try to do an electronic transfer in my banking software (moneyplex) and my Reiner cyberjack card reader, I get the message “No Card detected”.  
However, everything works fine if I remove my Nitrokey Pro 3.  
Is there a way to use both at the same time or are they mutually exclusive?  
(OS. Linux Mint 21.2 Victoria)

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**Author:** ![saper](https://support.nitrokey.com/user_avatar/support.nitrokey.com/saper/32/493_2.png) [@saper](https://support.nitrokey.com/u/saper)\
**Post date:** [September 12, 2023, 10:56pm UTC](https://support.nitrokey.com/t/reiner-cyberjack-stops-working-in-banking-software-when-nitrokey-pro-3-is-plugged-in/5408/2 "2023-09-12T22:56:06Z")

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Maybe the software has a problem figuring out which card reader is the “first”?