Hi all,
I faced an issue while updating 3A NFC
OS: Qubes os
Vm : debian 11
nitrokey 0.4.32
python 3.9
current firmware : v1.2.2
I used the same os to upgrade to the current firmware version
nitropy nk3 update
Command line tool to interact with Nitrokey devices 0.4.32
Do you want to download the firmware version v1.3.1? [Y/n]: y
Current firmware version: v1.2.2
Updated firmware version: v1.3.1
Please do not remove the Nitrokey 3 or insert any other Nitrokey 3 devices during the update. Doing so may damage the Nitrokey 3.
Do you want to perform the firmware update now? [y/N]: y
Please press the touch button to reboot the device into bootloader mode ...
Critical error:
No Nitrokey 3 bootloader device found
--------------------------------------------------------------------------------
Critical error occurred, exiting now
nitropy nk3 reboot --bootloader
sudo dmesg
[ 1260.592698] usb 1-1: SetAddress Request (3) to port 0
[ 1260.670104] usb 1-1: New USB device found, idVendor=20a0, idProduct=42b2, bcdDevice= 1.02
[ 1260.670137] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1260.670163] usb 1-1: Product: Nitrokey 3
[ 1260.670177] usb 1-1: Manufacturer: Nitrokey
[ 1260.730001] hid-generic 0003:20A0:42B2.0002: hiddev96,hidraw0: USB HID v1.11 Device [Nitrokey Nitrokey 3] on usb-vhci_hcd.0-1/input1
[ 1260.733505] cdc_acm 1-1:1.2: ttyACM0: USB ACM device
[ 1265.880009] vhci_hcd: unlink->seqnum 74
[ 1265.880029] vhci_hcd: urb->status -104
[ 1269.435359] vhci_hcd: connection closed
[ 1269.435574] vhci_hcd: stop threads
[ 1269.435618] vhci_hcd: release socket
[ 1269.435679] vhci_hcd: disconnect device
[ 1269.435754] usb 1-1: USB disconnect, device number 3
LOG;
user@debian-11:~$ cat /tmp/nitropy.log.xxxxxx
791 INFO libusbsio Loading SIO library: /home/user/.local/lib/python3.9/site-packages/libusbsio/bin/linux_x86_64/libusbsio.so
792 INFO libusbsio HID enumeration[29677504]: initialized
792 DEBUG libusbsio HID enumeration[29677504]: device #0: Nitrokey 3
793 INFO libusbsio HID enumeration[29677504]: finished, total 1 devices
920 INFO pynitrokey.nk3.updates Firmware version before update: v1.2.2
924 DEBUG urllib3.connectionpool Starting new HTTPS connection (1): api.github.com:443
1223 DEBUG urllib3.connectionpool https://api.github.com:443 "GET /repos/Nitrokey/nitrokey-3-firmware/releases/latest HTTP/1.1" 200 2637
1226 INFO pynitrokey.nk3.updates Latest firmware version: v1.3.1
1226 INFO pynitrokey.nk3.updates Current firmware version: v1.2.2
1226 INFO pynitrokey.nk3.updates Updated firmware version: v1.3.1
4534 DEBUG root print: Current firmware version: v1.2.2
4534 DEBUG root print: Updated firmware version: v1.3.1
4534 DEBUG root print: Please do not remove the Nitrokey 3 or insert any other Nitrokey 3 devices during the update. Doing so may damage the Nitrokey 3.
20992 DEBUG root print: Please press the touch button to reboot the device into bootloader mode ...
24343 DEBUG pynitrokey.nk3.device./dev/hidraw0 ignoring OSError after reboot
Traceback (most recent call last):
File "/home/user/.local/lib/python3.9/site-packages/pynitrokey/nk3/device.py", line 87, in reboot
self._call(Command.UPDATE)
File "/home/user/.local/lib/python3.9/site-packages/pynitrokey/nk3/device.py", line 130, in _call
response = self.device.call(command.value, data=data)
File "/home/user/.local/lib/python3.9/site-packages/fido2/hid/__init__.py", line 189, in call
recv = self._connection.read_packet()
File "/home/user/.local/lib/python3.9/site-packages/fido2/hid/base.py", line 80, in read_packet
return os.read(self.handle, self.descriptor.report_size_in)
OSError: [Errno 5] Input/output error
24360 DEBUG pynitrokey.nk3.updates Trying to connect to bootloader (try 1 of 3)
24360 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 1 of 10)
24360 INFO libusbsio HID enumeration[28985392]: initialized
24360 INFO libusbsio HID enumeration[28985392]: finished, total 0 devices
24371 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
24871 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 2 of 10)
24871 INFO libusbsio HID enumeration[28855648]: initialized
24871 INFO libusbsio HID enumeration[28855648]: finished, total 0 devices
24879 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
25379 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 3 of 10)
25380 INFO libusbsio HID enumeration[29730336]: initialized
25380 INFO libusbsio HID enumeration[29730336]: finished, total 0 devices
25386 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
25886 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 4 of 10)
25886 INFO libusbsio HID enumeration[19793968]: initialized
25886 INFO libusbsio HID enumeration[19793968]: finished, total 0 devices
25892 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
26393 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 5 of 10)
26394 INFO libusbsio HID enumeration[24828672]: initialized
26394 INFO libusbsio HID enumeration[24828672]: finished, total 0 devices
26403 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
26903 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 6 of 10)
26904 INFO libusbsio HID enumeration[29436064]: initialized
26904 INFO libusbsio HID enumeration[29436064]: finished, total 0 devices
26910 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
27411 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 7 of 10)
27411 INFO libusbsio HID enumeration[28985392]: initialized
27411 INFO libusbsio HID enumeration[28985392]: finished, total 0 devices
27418 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
27919 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 8 of 10)
27919 INFO libusbsio HID enumeration[28855648]: initialized
27919 INFO libusbsio HID enumeration[28855648]: finished, total 0 devices
27927 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
28427 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 9 of 10)
28427 INFO libusbsio HID enumeration[29730336]: initialized
28427 INFO libusbsio HID enumeration[29730336]: finished, total 0 devices
28434 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
28935 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 10 of 10)
28935 INFO libusbsio HID enumeration[19793968]: initialized
28935 INFO libusbsio HID enumeration[19793968]: finished, total 0 devices
28941 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
28941 DEBUG root print: Critical error:
28942 DEBUG root print: No Nitrokey 3 bootloader device found
28942 DEBUG root listing all connected devices:
28942 DEBUG root :: 'Nitrokey FIDO2' keys
28942 DEBUG root :: 'Nitrokey Start' keys:
28961 DEBUG root :: 'Nitrokey 3' keys
28961 INFO libusbsio HID enumeration[28985392]: initialized
28962 INFO libusbsio HID enumeration[28985392]: finished, total 0 devices
28968 DEBUG root print: --------------------------------------------------------------------------------
28968 DEBUG root print: Critical error occurred, exiting now
28968 DEBUG root print: Unexpected? Is this a bug? Would you like to get support/help?
28968 DEBUG root print: - You can report issues at: https://support.nitrokey.com/
28968 DEBUG root print: - Writing an e-mail to support@nitrokey.com is also possible
28968 DEBUG root print: - Please attach the log: '/tmp/nitropy.log.gjz0xwsz' with any support/help request!
28968 DEBUG root print: - Please check if you have udev rules installed: https://docs.nitrokey.com/nitrokey3/linux/firmware-update.html#troubleshooting
user@debian-11:~$
Best regards,
