After Firmware Update Windows 11 did not recognize the key anymore

Nitrokeys
1

Hello,

After I upgrade the firmware of my NK3 C to the last version ( 1.9.0), my Windows 11 Notebook (Elitebook 665 G11) did not recognize the key anymore. It is listed under devices - but with a driver error label (no more information).

Since this is my work laptop and I can nothing install by hand what can I do?

Unfortunately my KeypassXC passwordsafe is on that notebook too.

Is there a chance that there will we a softwareupdate from mircrosoft that solve this or is this a pure nitrokey driver issue, which i can’t handle myself since I can’t install anything?

:frowning:

regards

T.L.

2

I have the same problem with my NK3 and Windows 11 25H2.

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BR,

Julian

3

Thank you for the report. We will investigate the problem and get back to you.

4

Looks like we’ve found the reason, the bug seems to affect exclusively Windows CCID communication - we’re working on a v1.9.1 release fix a bugfix already.

v1.9 is not being used for updates right now by pynitrokey and Nitrokey-App2 - sorry for the inconvenience and thanks for the reports

5

A new firmware is available now which should fix this problem:

6

That was fast - it has fixed the problem, thank you!

7

Great! Thank you for your fast answer and fix.

Everything worked again… :slight_smile:

Keep on coding :slight_smile:

T.L.