Cant update to 1.3.1

Nitrokeys
1

Hello,

I tried to update my Nitrokey3 but unfortunately it didn’t work, since the first failed attempt I don’t see any version at “current firmware version” anymore.

in troubleshooting I have already read that I should restart the pc, but this brings no improvement.

Nitrokey 3A NFC
Linux Arch
Gnome 43.4

nitropy nk3 update
Command line tool to interact with Nitrokey devices 0.4.36
Do you want to download the firmware version v1.3.1? [Y/n]: 
Download v1.3.1: 100%|███████████████████████████████████████████████████████████████████████████████████████████████████████████████| 625k/625k [00:00<00:00, 7.16MB/s]
Current firmware version:  [unknown]
Updated firmware version:  v1.3.1

Please do not remove the Nitrokey 3 or insert any other Nitrokey 3 devices during the update. Doing so may damage the Nitrokey 3.
Do you want to perform the firmware update now? [y/N]: y
Critical error:
An unhandled exception occurred
	Exception encountered: McuBootConnectionError()

355        INFO pynitrokey.cli Timestamp: 2023-04-06 22:03:45.442311
355        INFO pynitrokey.cli OS: uname_result(system='Linux', node='tealk-tuxedoaura15gen1', release='6.2.9-arch1-1', version='#1 SMP PREEMPT_DYNAMIC Thu, 30 Mar 2023 14:51:14 +0000', machine='x86_64')
355        INFO pynitrokey.cli Python version: 3.10.10
374        INFO pynitrokey.cli pynitrokey version: 0.4.36
375        INFO pynitrokey.cli cryptography version: 36.0.2
376        INFO pynitrokey.cli ecdsa version: 0.18.0
377        INFO pynitrokey.cli fido2 version: 1.1.0
377        INFO pynitrokey.cli pyusb version: 1.2.1
378        INFO pynitrokey.cli spsdk version: 1.7.1
817        INFO  libusbsio Loading SIO library: /home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/bin/linux_x86_64/libusbsio.so
822        INFO  libusbsio HID enumeration[94371136625216]: initialized
822       DEBUG  libusbsio HID enumeration[94371136625216]: device #0: MCU HID GENERIC DEVICE
823       DEBUG  libusbsio HID enumeration[94371136625216]: device #1: PlaylistControl
823       DEBUG  libusbsio HID enumeration[94371136625216]: device #2: Tealk-Magic Trackpad 2
823       DEBUG  libusbsio HID enumeration[94371136625216]: device #3: MX Keys
823        INFO  libusbsio HID enumeration[94371136625216]: finished, total 4 devices
833       DEBUG fido2.hid.linux Failed opening device /dev/hidraw4
Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
    devices.append(get_descriptor(hidraw))
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
    with open(path, "rb") as f:
PermissionError: [Errno 13] Permission denied: '/dev/hidraw4'
834       DEBUG fido2.hid.linux Failed opening device /dev/hidraw3
Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
    devices.append(get_descriptor(hidraw))
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
    with open(path, "rb") as f:
PermissionError: [Errno 13] Permission denied: '/dev/hidraw3'
834       DEBUG fido2.hid.linux Failed opening device /dev/hidraw2
Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
    devices.append(get_descriptor(hidraw))
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
    with open(path, "rb") as f:
PermissionError: [Errno 13] Permission denied: '/dev/hidraw2'
834       DEBUG fido2.hid.linux Failed opening device /dev/hidraw1
Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
    devices.append(get_descriptor(hidraw))
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
    with open(path, "rb") as f:
PermissionError: [Errno 13] Permission denied: '/dev/hidraw1'
834       DEBUG fido2.hid.linux Failed opening device /dev/hidraw0
Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
    devices.append(get_descriptor(hidraw))
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
    with open(path, "rb") as f:
PermissionError: [Errno 13] Permission denied: '/dev/hidraw0'
834        INFO spsdk.mboot.mcuboot Connect: MCU HID GENERIC DEVICE (0x20A0, 0x42DD)
834       DEBUG spsdk.mboot.interfaces.usb Open Interface
834        INFO libusbsio.hidapi.dev Opening HID device at path: 'b'/dev/hidraw1''
834       ERROR libusbsio.hidapi.dev HID device 'b'/dev/hidraw1'' opening failed.
835        INFO pynitrokey.nk3.updates Firmware version before update: 
837       DEBUG urllib3.connectionpool Starting new HTTPS connection (1): api.github.com:443
1118      DEBUG urllib3.connectionpool https://api.github.com:443 "GET /repos/Nitrokey/nitrokey-3-firmware/releases/latest HTTP/1.1" 200 2543
1121       INFO pynitrokey.nk3.updates Latest firmware version: v1.3.1
1121       INFO pynitrokey.nk3.updates Current firmware version: None
1121       INFO pynitrokey.nk3.updates Updated firmware version: v1.3.1
1643       INFO pynitrokey.nk3.updates Trying to download firmware update from URL: https://github.com/Nitrokey/nitrokey-3-firmware/releases/download/v1.3.1/firmware-nk3-v1.3.1.zip
1645      DEBUG urllib3.connectionpool Starting new HTTPS connection (1): github.com:443
1975      DEBUG urllib3.connectionpool https://github.com:443 "GET /Nitrokey/nitrokey-3-firmware/releases/download/v1.3.1/firmware-nk3-v1.3.1.zip HTTP/1.1" 302 0
1978      DEBUG urllib3.connectionpool Starting new HTTPS connection (1): objects.githubusercontent.com:443
2175      DEBUG urllib3.connectionpool https://objects.githubusercontent.com:443 "GET /github-production-release-asset-2e65be/366410832/ee226f9f-1277-4227-8ff3-cf63c1d88cf8?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIWNJYAX4CSVEH53A%2F20230406%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20230406T200346Z&X-Amz-Expires=300&X-Amz-Signature=a9752ca5b6a2bc73898b430000a27d66b0f12c3be333428b9444084670c74710&X-Amz-SignedHeaders=host&actor_id=0&key_id=0&repo_id=366410832&response-content-disposition=attachment%3B%20filename%3Dfirmware-nk3-v1.3.1.zip&response-content-type=application%2Foctet-stream HTTP/1.1" 200 625121
2270      DEBUG       root print: Current firmware version:  [unknown]
2270      DEBUG       root print: Updated firmware version:  v1.3.1
2270      DEBUG       root print: Please do not remove the Nitrokey 3 or insert any other Nitrokey 3 devices during the update. Doing so may damage the Nitrokey 3.
5826      DEBUG pynitrokey.nk3.updates Starting firmware update
5826       INFO spsdk.mboot.mcuboot CMD: ReceiveSBfile(data_length=316496)
5826       INFO spsdk.mboot.mcuboot CMD: GetProperty('MaxPacketSize', index=0)
5826      DEBUG spsdk.mboot.mcuboot TX-PACKET: Tag=GetProperty, Flags=0x00, P[0]=0x0000000B, P[1]=0x00000000
5826      DEBUG spsdk.mboot.interfaces.usb OUT[16]: 01, 00, 0C, 00, 07, 00, 00, 02, 0B, 00, 00, 00, 00, 00, 00, 00
5826     WARNING spsdk.mboot.mcuboot CMD: Unable to get MAX PACKET SIZE, using: 32
5826       INFO spsdk.mboot.mcuboot CMD: Max Packet Size = 32
5828      DEBUG spsdk.mboot.mcuboot TX-PACKET: Tag=ReceiveSBFile, Flags=0x01, P[0]=0x0004D450
5828      DEBUG spsdk.mboot.interfaces.usb OUT[12]: 01, 00, 08, 00, 08, 01, 00, 01, 50, D4, 04, 00
5828       INFO spsdk.mboot.mcuboot Closing: MCU HID GENERIC DEVICE (0x20A0, 0x42DD)
5828      DEBUG spsdk.mboot.interfaces.usb Close Interface
5829     WARNING pynitrokey.cli An unhandled exception occurred
Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 214, in write
    _bytes_written = self.device.Write(raw_data, timeout_ms=self.timeout)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1357, in wrapper
    self._check_device_open()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1342, in _check_device_open
    raise LIBUSBSIO_Exception("HID DEVICE is not open.")
libusbsio.libusbsio.LIBUSBSIO_Exception: LIBUSBSIO: HID DEVICE is not open.

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 362, in _perform_update
    device.update(image, callback=callback)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/bootloader/lpc55.py", line 106, in update
    success = self.device.receive_sb_file(
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 655, in receive_sb_file
    cmd_response = self._process_cmd(cmd_packet)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 117, in _process_cmd
    self._device.write(cmd_packet)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 217, in write
    raise McuBootConnectionError(str(e)) from e
spsdk.mboot.exceptions.McuBootConnectionError: MBoot: Connection issue -> LIBUSBSIO: HID DEVICE is not open.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/cli/nk3/update.py", line 140, in update
    return updater.update(device, image, version, ignore_pynitrokey_version)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 215, in update
    self._perform_update(bootloader, container)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 364, in _perform_update
    raise self.ui.error("Failed to perform firmware update", e)
pynitrokey.cli.exceptions.CliException: Failed to perform firmware update
MBoot: Connection issue -> LIBUSBSIO: HID DEVICE is not open.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 170, in close
    self.device.Close()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1357, in wrapper
    self._check_device_open()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1342, in _check_device_open
    raise LIBUSBSIO_Exception("HID DEVICE is not open.")
libusbsio.libusbsio.LIBUSBSIO_Exception: LIBUSBSIO: HID DEVICE is not open.

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/cli/__init__.py", line 129, in main
    nitropy()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 1130, in __call__
    return self.main(*args, **kwargs)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 1055, in main
    rv = self.invoke(ctx)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 1657, in invoke
    return _process_result(sub_ctx.command.invoke(sub_ctx))
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 1657, in invoke
    return _process_result(sub_ctx.command.invoke(sub_ctx))
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 1404, in invoke
    return ctx.invoke(self.callback, **ctx.params)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 760, in invoke
    return __callback(*args, **kwargs)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/decorators.py", line 38, in new_func
    return f(get_current_context().obj, *args, **kwargs)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/cli/nk3/__init__.py", line 447, in update
    exec_update(ctx, image, version, ignore_pynitrokey_version)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/cli/nk3/update.py", line 138, in update
    with ctx.connect() as device:
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/base.py", line 25, in __exit__
    self.close()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/bootloader/lpc55.py", line 73, in close
    self.device.close()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 276, in close
    self._device.close()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 173, in close
    raise McuBootConnectionError(
spsdk.mboot.exceptions.McuBootConnectionError: MBoot: Connection issue -> Unable to close device 'b'/dev/hidraw1'' VID=8352 PID=17117 SN=''
5831      DEBUG       root print: Critical error:
5831      DEBUG       root print: An unhandled exception occurred
5831      ERROR       root MBoot: Connection issue -> Unable to close device 'b'/dev/hidraw1'' VID=8352 PID=17117 SN=''
Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 214, in write
    _bytes_written = self.device.Write(raw_data, timeout_ms=self.timeout)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1357, in wrapper
    self._check_device_open()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1342, in _check_device_open
    raise LIBUSBSIO_Exception("HID DEVICE is not open.")
libusbsio.libusbsio.LIBUSBSIO_Exception: LIBUSBSIO: HID DEVICE is not open.

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 362, in _perform_update
    device.update(image, callback=callback)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/bootloader/lpc55.py", line 106, in update
    success = self.device.receive_sb_file(
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 655, in receive_sb_file
    cmd_response = self._process_cmd(cmd_packet)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 117, in _process_cmd
    self._device.write(cmd_packet)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 217, in write
    raise McuBootConnectionError(str(e)) from e
spsdk.mboot.exceptions.McuBootConnectionError: MBoot: Connection issue -> LIBUSBSIO: HID DEVICE is not open.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/cli/nk3/update.py", line 140, in update
    return updater.update(device, image, version, ignore_pynitrokey_version)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 215, in update
    self._perform_update(bootloader, container)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 364, in _perform_update
    raise self.ui.error("Failed to perform firmware update", e)
pynitrokey.cli.exceptions.CliException: Failed to perform firmware update
MBoot: Connection issue -> LIBUSBSIO: HID DEVICE is not open.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 170, in close
    self.device.Close()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1357, in wrapper
    self._check_device_open()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1342, in _check_device_open
    raise LIBUSBSIO_Exception("HID DEVICE is not open.")
libusbsio.libusbsio.LIBUSBSIO_Exception: LIBUSBSIO: HID DEVICE is not open.

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/cli/__init__.py", line 129, in main
    nitropy()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 1130, in __call__
    return self.main(*args, **kwargs)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 1055, in main
    rv = self.invoke(ctx)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 1657, in invoke
    return _process_result(sub_ctx.command.invoke(sub_ctx))
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 1657, in invoke
    return _process_result(sub_ctx.command.invoke(sub_ctx))
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 1404, in invoke
    return ctx.invoke(self.callback, **ctx.params)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 760, in invoke
    return __callback(*args, **kwargs)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/decorators.py", line 38, in new_func
    return f(get_current_context().obj, *args, **kwargs)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/cli/nk3/__init__.py", line 447, in update
    exec_update(ctx, image, version, ignore_pynitrokey_version)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/cli/nk3/update.py", line 138, in update
    with ctx.connect() as device:
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/base.py", line 25, in __exit__
    self.close()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/bootloader/lpc55.py", line 73, in close
    self.device.close()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 276, in close
    self._device.close()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 173, in close
    raise McuBootConnectionError(
spsdk.mboot.exceptions.McuBootConnectionError: MBoot: Connection issue -> Unable to close device 'b'/dev/hidraw1'' VID=8352 PID=17117 SN=''
5832      DEBUG       root listing all connected devices:
5832      DEBUG       root :: 'Nitrokey FIDO2' keys
5832      DEBUG       root :: 'Nitrokey Start' keys:
5859      DEBUG       root :: 'Nitrokey 3' keys
5863       INFO  libusbsio HID enumeration[94371135680384]: initialized
5863      DEBUG  libusbsio HID enumeration[94371135680384]: device #0: MCU HID GENERIC DEVICE
5864      DEBUG  libusbsio HID enumeration[94371135680384]: device #1: PlaylistControl
5864      DEBUG  libusbsio HID enumeration[94371135680384]: device #2: Tealk-Magic Trackpad 2
5864      DEBUG  libusbsio HID enumeration[94371135680384]: device #3: MX Keys
5864       INFO  libusbsio HID enumeration[94371135680384]: finished, total 4 devices
5873       INFO spsdk.mboot.mcuboot Connect: MCU HID GENERIC DEVICE (0x20A0, 0x42DD)
5873      DEBUG spsdk.mboot.interfaces.usb Open Interface
5873       INFO libusbsio.hidapi.dev Opening HID device at path: 'b'/dev/hidraw1''
5874      ERROR libusbsio.hidapi.dev HID device 'b'/dev/hidraw1'' opening failed.
5874       INFO spsdk.mboot.mcuboot CMD: GetProperty('UniqueDeviceIdent', index=0)
5874      DEBUG spsdk.mboot.mcuboot TX-PACKET: Tag=GetProperty, Flags=0x00, P[0]=0x00000012, P[1]=0x00000000
5874      DEBUG spsdk.mboot.interfaces.usb OUT[16]: 01, 00, 0C, 00, 07, 00, 00, 02, 12, 00, 00, 00, 00, 00, 00, 00
5874       INFO spsdk.mboot.mcuboot Closing: MCU HID GENERIC DEVICE (0x20A0, 0x42DD)
5874      DEBUG spsdk.mboot.interfaces.usb Close Interface
5874      DEBUG       root Unable to list devices. See log for the details.
5874      ERROR       root Unable to list devices
Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 214, in write
    _bytes_written = self.device.Write(raw_data, timeout_ms=self.timeout)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1357, in wrapper
    self._check_device_open()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1342, in _check_device_open
    raise LIBUSBSIO_Exception("HID DEVICE is not open.")
libusbsio.libusbsio.LIBUSBSIO_Exception: LIBUSBSIO: HID DEVICE is not open.

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 362, in _perform_update
    device.update(image, callback=callback)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/bootloader/lpc55.py", line 106, in update
    success = self.device.receive_sb_file(
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 655, in receive_sb_file
    cmd_response = self._process_cmd(cmd_packet)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 117, in _process_cmd
    self._device.write(cmd_packet)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 217, in write
    raise McuBootConnectionError(str(e)) from e
spsdk.mboot.exceptions.McuBootConnectionError: MBoot: Connection issue -> LIBUSBSIO: HID DEVICE is not open.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/cli/nk3/update.py", line 140, in update
    return updater.update(device, image, version, ignore_pynitrokey_version)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 215, in update
    self._perform_update(bootloader, container)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 364, in _perform_update
    raise self.ui.error("Failed to perform firmware update", e)
pynitrokey.cli.exceptions.CliException: Failed to perform firmware update
MBoot: Connection issue -> LIBUSBSIO: HID DEVICE is not open.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 170, in close
    self.device.Close()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1357, in wrapper
    self._check_device_open()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1342, in _check_device_open
    raise LIBUSBSIO_Exception("HID DEVICE is not open.")
libusbsio.libusbsio.LIBUSBSIO_Exception: LIBUSBSIO: HID DEVICE is not open.

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/cli/__init__.py", line 129, in main
    nitropy()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 1130, in __call__
    return self.main(*args, **kwargs)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 1055, in main
    rv = self.invoke(ctx)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 1657, in invoke
    return _process_result(sub_ctx.command.invoke(sub_ctx))
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 1657, in invoke
    return _process_result(sub_ctx.command.invoke(sub_ctx))
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 1404, in invoke
    return ctx.invoke(self.callback, **ctx.params)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/core.py", line 760, in invoke
    return __callback(*args, **kwargs)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/click/decorators.py", line 38, in new_func
    return f(get_current_context().obj, *args, **kwargs)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/cli/nk3/__init__.py", line 447, in update
    exec_update(ctx, image, version, ignore_pynitrokey_version)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/cli/nk3/update.py", line 138, in update
    with ctx.connect() as device:
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/base.py", line 25, in __exit__
    self.close()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/bootloader/lpc55.py", line 73, in close
    self.device.close()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 276, in close
    self._device.close()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 173, in close
    raise McuBootConnectionError(
spsdk.mboot.exceptions.McuBootConnectionError: MBoot: Connection issue -> Unable to close device 'b'/dev/hidraw1'' VID=8352 PID=17117 SN=''

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 214, in write
    _bytes_written = self.device.Write(raw_data, timeout_ms=self.timeout)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1357, in wrapper
    self._check_device_open()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1342, in _check_device_open
    raise LIBUSBSIO_Exception("HID DEVICE is not open.")
libusbsio.libusbsio.LIBUSBSIO_Exception: LIBUSBSIO: HID DEVICE is not open.

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/cli/nk3/__init__.py", line 140, in list
    uuid = device.uuid()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/bootloader/lpc55.py", line 85, in uuid
    uuid = self.device.get_property(PropertyTag.UNIQUE_DEVICE_IDENT)  # type: ignore[arg-type]
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 616, in get_property
    cmd_response = self._process_cmd(cmd_packet)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 117, in _process_cmd
    self._device.write(cmd_packet)
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 217, in write
    raise McuBootConnectionError(str(e)) from e
spsdk.mboot.exceptions.McuBootConnectionError: MBoot: Connection issue -> LIBUSBSIO: HID DEVICE is not open.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 170, in close
    self.device.Close()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1357, in wrapper
    self._check_device_open()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1342, in _check_device_open
    raise LIBUSBSIO_Exception("HID DEVICE is not open.")
libusbsio.libusbsio.LIBUSBSIO_Exception: LIBUSBSIO: HID DEVICE is not open.

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/helpers.py", line 209, in local_critical
    nitropy.commands["list"].callback()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/cli/__init__.py", line 113, in list
    _list()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/cli/__init__.py", line 106, in _list
    nk3.commands["list"].callback()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/cli/nk3/__init__.py", line 139, in list
    with device as device:
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/base.py", line 25, in __exit__
    self.close()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/pynitrokey/nk3/bootloader/lpc55.py", line 73, in close
    self.device.close()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 276, in close
    self._device.close()
  File "/home/tealk/.local/pipx/venvs/pynitrokey/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 173, in close
    raise McuBootConnectionError(
spsdk.mboot.exceptions.McuBootConnectionError: MBoot: Connection issue -> Unable to close device 'b'/dev/hidraw1'' VID=8352 PID=17117 SN=''
5875      DEBUG       root print: --------------------------------------------------------------------------------
5875      DEBUG       root print: Critical error occurred, exiting now
5875      DEBUG       root print: Unexpected? Is this a bug? Would you like to get support/help?
5875      DEBUG       root print: - You can report issues at: https://support.nitrokey.com/
5875      DEBUG       root print: - Writing an e-mail to support@nitrokey.com is also possible
5875      DEBUG       root print: - Please attach the log: '/tmp/nitropy.log.p98xobh8' with any support/help request!
5875      DEBUG       root print: - Please check if you have udev rules installed: https://docs.nitrokey.com/nitrokey3/linux/firmware-update.html#troubleshooting
2

Hi,

this seems to be a udev rules issue. It is documented here Troubleshooting - Nitrokey Documentation

Best regards
Simon

3

I have already tried that, as well as trying the restart. Error remains.

4

Can you please try it as root, if this works we are likely seeing a permission issue…

5

sudo nitropy nk3 update

so that works, thank you

6

Hi, I had the same problem on Manjaro Linux.

On ArchWiki for udev Chapter 4.2 I found some information about the tag TAG+=“uaccess” which is used for user access.

To solve the problem, I changed the last line in the file 41-nitrokey.rules from

KERNEL=="sd?1", ATTRS{idVendor}=="20a0", ATTRS{idProduct}=="4109", SYMLINK+="nitrospace"

to
KERNEL=="sd?1", ATTRS{idVendor}=="20a0", ATTRS{idProduct}=="4109", SYMLINK+="nitrospace", TAG+="uaccess"

Do not forge to reboot you system or run sudo udevadm control --reload-rules && udevadm trigger!

Before I change the file 41-nitrokey.rules I get following error (log file):

151        INFO pynitrokey.cli Timestamp: 2023-05-07 18:02:36.802267
151        INFO pynitrokey.cli OS: uname_result(system='Linux', node='pc', release='6.1.26-1-MANJARO', version='#1 SMP PREEMPT_DYNAMIC Wed Apr 26 22:07:35 UTC 2023', machine='x86_64')
151        INFO pynitrokey.cli Python version: 3.10.10
155        INFO pynitrokey.cli pynitrokey version: 0.4.35
155        INFO pynitrokey.cli cryptography version: 40.0.1
155        INFO pynitrokey.cli ecdsa version: 0.18.0
155        INFO pynitrokey.cli fido2 version: 1.1.0
156        INFO pynitrokey.cli pyusb version: 1.2.1
156        INFO pynitrokey.cli spsdk version: 1.8.0
362        INFO  libusbsio Loading SIO library: /usr/lib/python3.10/site-packages/libusbsio/bin/linux_x86_64/libusbsio.so
364        INFO  libusbsio HID enumeration[93841724220944]: initialized
364       DEBUG  libusbsio HID enumeration[93841724220944]: device #0: USB Receiver
365       DEBUG  libusbsio HID enumeration[93841724220944]: device #1: USB Receiver
365       DEBUG  libusbsio HID enumeration[93841724220944]: device #2: USB Receiver
365       DEBUG  libusbsio HID enumeration[93841724220944]: device #3: USB Receiver
365       DEBUG  libusbsio HID enumeration[93841724220944]: device #4: Nitrokey 3
365       DEBUG  libusbsio HID enumeration[93841724220944]: device #5: AURA LED Controller
365       DEBUG  libusbsio HID enumeration[93841724220944]: device #6: Keyboard
365       DEBUG  libusbsio HID enumeration[93841724220944]: device #7: System Control
365        INFO  libusbsio HID enumeration[93841724220944]: finished, total 8 devices
424       DEBUG fido2.hid.linux Failed opening device /dev/hidraw6
Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
    devices.append(get_descriptor(hidraw))
  File "/usr/lib/python3.10/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
    with open(path, "rb") as f:
PermissionError: [Errno 13] Permission denied: '/dev/hidraw6'
424       DEBUG fido2.hid.linux Failed opening device /dev/hidraw5
Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
    devices.append(get_descriptor(hidraw))
  File "/usr/lib/python3.10/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
    with open(path, "rb") as f:
PermissionError: [Errno 13] Permission denied: '/dev/hidraw5'
425       DEBUG fido2.hid.linux Failed opening device /dev/hidraw4
Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
    devices.append(get_descriptor(hidraw))
  File "/usr/lib/python3.10/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
    with open(path, "rb") as f:
PermissionError: [Errno 13] Permission denied: '/dev/hidraw4'
425       DEBUG fido2.hid.linux Failed opening device /dev/hidraw2
Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
    devices.append(get_descriptor(hidraw))
  File "/usr/lib/python3.10/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
    with open(path, "rb") as f:
PermissionError: [Errno 13] Permission denied: '/dev/hidraw2'
425       DEBUG fido2.hid.linux Failed opening device /dev/hidraw1
Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
    devices.append(get_descriptor(hidraw))
  File "/usr/lib/python3.10/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
    with open(path, "rb") as f:
PermissionError: [Errno 13] Permission denied: '/dev/hidraw1'
425       DEBUG fido2.hid.linux Failed opening device /dev/hidraw3
Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
    devices.append(get_descriptor(hidraw))
  File "/usr/lib/python3.10/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
    with open(path, "rb") as f:
PermissionError: [Errno 13] Permission denied: '/dev/hidraw3'
425       DEBUG fido2.hid.linux Failed opening device /dev/hidraw0
Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
    devices.append(get_descriptor(hidraw))
  File "/usr/lib/python3.10/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
    with open(path, "rb") as f:
PermissionError: [Errno 13] Permission denied: '/dev/hidraw0'
502        INFO pynitrokey.nk3.updates Firmware version before update: v1.2.2
503       DEBUG urllib3.connectionpool Starting new HTTPS connection (1): api.github.com:443
779       DEBUG urllib3.connectionpool https://api.github.com:443 "GET /repos/Nitrokey/nitrokey-3-firmware/releases/latest HTTP/1.1" 200 None
781        INFO pynitrokey.nk3.updates Latest firmware version: v1.3.1
781        INFO pynitrokey.nk3.updates Current firmware version: v1.2.2
781        INFO pynitrokey.nk3.updates Updated firmware version: v1.3.1
2722       INFO pynitrokey.nk3.updates Trying to download firmware update from URL: https://github.com/Nitrokey/nitrokey-3-firmware/releases/download/v1.3.1/firmware-nk3-v1.3.1.zip
2723      DEBUG urllib3.connectionpool Starting new HTTPS connection (1): github.com:443
2875      DEBUG urllib3.connectionpool https://github.com:443 "GET /Nitrokey/nitrokey-3-firmware/releases/download/v1.3.1/firmware-nk3-v1.3.1.zip HTTP/1.1" 302 0
2876      DEBUG urllib3.connectionpool Starting new HTTPS connection (1): objects.githubusercontent.com:443
3093      DEBUG urllib3.connectionpool https://objects.githubusercontent.com:443 "GET /github-production-release-asset-2e65be/366410832/ee226f9f-1277-4227-8ff3-cf63c1d88cf8?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIWNJYAX4CSVEH53A%2F20230507%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20230507T160203Z&X-Amz-Expires=300&X-Amz-Signature=4f0435a8a9dfa26c71a0b5279042fc3c8b4b866de3763f01b1eea6243a6cec84&X-Amz-SignedHeaders=host&actor_id=0&key_id=0&repo_id=366410832&response-content-disposition=attachment%3B%20filename%3Dfirmware-nk3-v1.3.1.zip&response-content-type=application%2Foctet-stream HTTP/1.1" 200 625121
3410      DEBUG       root print: Current firmware version:  v1.2.2
3410      DEBUG       root print: Updated firmware version:  v1.3.1
3410      DEBUG       root print: Please do not remove the Nitrokey 3 or insert any other Nitrokey 3 devices during the update. Doing so may damage the Nitrokey 3.
5041      DEBUG       root print: Please press the touch button to reboot the device into bootloader mode ...
7168      DEBUG pynitrokey.nk3.device./dev/hidraw7 ignoring OSError after reboot
Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/device.py", line 92, in reboot
    self._call(Command.UPDATE)
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/device.py", line 133, in _call
    response = self.device.call(command.value, data=data)
  File "/usr/lib/python3.10/site-packages/fido2/hid/__init__.py", line 189, in call
    recv = self._connection.read_packet()
  File "/usr/lib/python3.10/site-packages/fido2/hid/base.py", line 80, in read_packet
    return os.read(self.handle, self.descriptor.report_size_in)
OSError: [Errno 5] Input/output error
7169      DEBUG pynitrokey.nk3.updates Trying to connect to bootloader (try 1 of 3)
7169      DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 1 of 30)
7172       INFO  libusbsio HID enumeration[93841728351968]: initialized
7172      DEBUG  libusbsio HID enumeration[93841728351968]: device #0: USB Receiver
7172      DEBUG  libusbsio HID enumeration[93841728351968]: device #1: USB Receiver
7172      DEBUG  libusbsio HID enumeration[93841728351968]: device #2: USB Receiver
7172      DEBUG  libusbsio HID enumeration[93841728351968]: device #3: USB Receiver
7172      DEBUG  libusbsio HID enumeration[93841728351968]: device #4: AURA LED Controller
7172      DEBUG  libusbsio HID enumeration[93841728351968]: device #5: Keyboard
7172      DEBUG  libusbsio HID enumeration[93841728351968]: device #6: System Control
7172       INFO  libusbsio HID enumeration[93841728351968]: finished, total 7 devices
7176      DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
7677      DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 2 of 30)
7679       INFO  libusbsio HID enumeration[93841718053600]: initialized
7679      DEBUG  libusbsio HID enumeration[93841718053600]: device #0: USB Receiver
7679      DEBUG  libusbsio HID enumeration[93841718053600]: device #1: USB Receiver
7679      DEBUG  libusbsio HID enumeration[93841718053600]: device #2: USB Receiver
7679      DEBUG  libusbsio HID enumeration[93841718053600]: device #3: USB Receiver
7679      DEBUG  libusbsio HID enumeration[93841718053600]: device #4: MCU HID GENERIC DEVICE
7679      DEBUG  libusbsio HID enumeration[93841718053600]: device #5: AURA LED Controller
7679      DEBUG  libusbsio HID enumeration[93841718053600]: device #6: Keyboard
7680      DEBUG  libusbsio HID enumeration[93841718053600]: device #7: System Control
7680       INFO  libusbsio HID enumeration[93841718053600]: finished, total 8 devices
7682      DEBUG fido2.hid.linux Failed opening device /dev/hidraw8
Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
    devices.append(get_descriptor(hidraw))
  File "/usr/lib/python3.10/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
    with open(path, "rb") as f:
PermissionError: [Errno 13] Permission denied: '/dev/hidraw8'
7682       INFO spsdk.mboot.mcuboot Connect: MCU HID GENERIC DEVICE (0x20A0, 0x42DD) path=b'/dev/hidraw8'
7682      DEBUG spsdk.mboot.interfaces.usb Open Interface
7682       INFO libusbsio.hidapi.dev Opening HID device at path: 'b'/dev/hidraw8''
7682      ERROR libusbsio.hidapi.dev HID device 'b'/dev/hidraw8'' opening failed.
8147      DEBUG pynitrokey.nk3.updates Starting firmware update
8147       INFO spsdk.mboot.mcuboot CMD: ReceiveSBfile(data_length=316496)
8147       INFO spsdk.mboot.mcuboot CMD: GetProperty('MaxPacketSize', index=0)
8147      DEBUG spsdk.mboot.mcuboot TX-PACKET: Tag=GetProperty, Flags=0x00, P[0]=0x0000000B, P[1]=0x00000000
8147      DEBUG spsdk.mboot.interfaces.usb OUT[16]: 01, 00, 0C, 00, 07, 00, 00, 02, 0B, 00, 00, 00, 00, 00, 00, 00
8147     WARNING spsdk.mboot.mcuboot CMD: Unable to get MAX PACKET SIZE, using: 32
8147       INFO spsdk.mboot.mcuboot CMD: Max Packet Size = 32
8148      DEBUG spsdk.mboot.mcuboot TX-PACKET: Tag=ReceiveSBFile, Flags=0x01, P[0]=0x0004D450
8148      DEBUG spsdk.mboot.interfaces.usb OUT[12]: 01, 00, 08, 00, 08, 01, 00, 01, 50, D4, 04, 00
8148       INFO spsdk.mboot.mcuboot Closing: MCU HID GENERIC DEVICE (0x20A0, 0x42DD) path=b'/dev/hidraw8'
8148      DEBUG spsdk.mboot.interfaces.usb Close Interface
8148      DEBUG pynitrokey.nk3.updates Received connection error
Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 214, in write
    _bytes_written = self.device.Write(raw_data, timeout_ms=self.timeout)
  File "/usr/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1357, in wrapper
    self._check_device_open()
  File "/usr/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1342, in _check_device_open
    raise LIBUSBSIO_Exception("HID DEVICE is not open.")
libusbsio.libusbsio.LIBUSBSIO_Exception: LIBUSBSIO: HID DEVICE is not open.

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 362, in _perform_update
    device.update(image, callback=callback)
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/bootloader/lpc55.py", line 106, in update
    success = self.device.receive_sb_file(
  File "/usr/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 655, in receive_sb_file
    cmd_response = self._process_cmd(cmd_packet)
  File "/usr/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 117, in _process_cmd
    self._device.write(cmd_packet)
  File "/usr/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 217, in write
    raise McuBootConnectionError(str(e)) from e
spsdk.mboot.exceptions.McuBootConnectionError: MBoot: Connection issue -> LIBUSBSIO: HID DEVICE is not open.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 340, in _get_bootloader
    yield bootloader
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 215, in update
    self._perform_update(bootloader, container)
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 364, in _perform_update
    raise self.ui.error("Failed to perform firmware update", e)
pynitrokey.cli.exceptions.CliException: Failed to perform firmware update
MBoot: Connection issue -> LIBUSBSIO: HID DEVICE is not open.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 170, in close
    self.device.Close()
  File "/usr/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1357, in wrapper
    self._check_device_open()
  File "/usr/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1342, in _check_device_open
    raise LIBUSBSIO_Exception("HID DEVICE is not open.")
libusbsio.libusbsio.LIBUSBSIO_Exception: LIBUSBSIO: HID DEVICE is not open.

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 337, in _get_bootloader
    with self.await_bootloader() as bootloader:
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/base.py", line 25, in __exit__
    self.close()
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/bootloader/lpc55.py", line 73, in close
    self.device.close()
  File "/usr/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 276, in close
    self._device.close()
  File "/usr/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 173, in close
    raise McuBootConnectionError(
spsdk.mboot.exceptions.McuBootConnectionError: MBoot: Connection issue -> Unable to close device 'b'/dev/hidraw8'' VID=8352 PID=17117 SN=''
8649      DEBUG pynitrokey.nk3.updates Trying to connect to bootloader (try 2 of 3)
8649      DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 1 of 30)
8652       INFO  libusbsio HID enumeration[93841726636928]: initialized
8652      DEBUG  libusbsio HID enumeration[93841726636928]: device #0: USB Receiver
8652      DEBUG  libusbsio HID enumeration[93841726636928]: device #1: USB Receiver
8652      DEBUG  libusbsio HID enumeration[93841726636928]: device #2: USB Receiver
8652      DEBUG  libusbsio HID enumeration[93841726636928]: device #3: USB Receiver
8652      DEBUG  libusbsio HID enumeration[93841726636928]: device #4: MCU HID GENERIC DEVICE
8652      DEBUG  libusbsio HID enumeration[93841726636928]: device #5: AURA LED Controller
8652      DEBUG  libusbsio HID enumeration[93841726636928]: device #6: Keyboard
8652      DEBUG  libusbsio HID enumeration[93841726636928]: device #7: System Control
8652       INFO  libusbsio HID enumeration[93841726636928]: finished, total 8 devices
8712       INFO spsdk.mboot.mcuboot Connect: MCU HID GENERIC DEVICE (0x20A0, 0x42DD) path=b'/dev/hidraw8'
8712      DEBUG spsdk.mboot.interfaces.usb Open Interface
8712       INFO libusbsio.hidapi.dev Opening HID device at path: 'b'/dev/hidraw8''
8767       INFO libusbsio.hidapi.dev HID device 93841728341872 is now open
8768     WARNING pynitrokey.cli An unhandled exception occurred
Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 214, in write
    _bytes_written = self.device.Write(raw_data, timeout_ms=self.timeout)
  File "/usr/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1357, in wrapper
    self._check_device_open()
  File "/usr/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1342, in _check_device_open
    raise LIBUSBSIO_Exception("HID DEVICE is not open.")
libusbsio.libusbsio.LIBUSBSIO_Exception: LIBUSBSIO: HID DEVICE is not open.

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 362, in _perform_update
    device.update(image, callback=callback)
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/bootloader/lpc55.py", line 106, in update
    success = self.device.receive_sb_file(
  File "/usr/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 655, in receive_sb_file
    cmd_response = self._process_cmd(cmd_packet)
  File "/usr/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 117, in _process_cmd
    self._device.write(cmd_packet)
  File "/usr/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 217, in write
    raise McuBootConnectionError(str(e)) from e
spsdk.mboot.exceptions.McuBootConnectionError: MBoot: Connection issue -> LIBUSBSIO: HID DEVICE is not open.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 340, in _get_bootloader
    yield bootloader
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 215, in update
    self._perform_update(bootloader, container)
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 364, in _perform_update
    raise self.ui.error("Failed to perform firmware update", e)
pynitrokey.cli.exceptions.CliException: Failed to perform firmware update
MBoot: Connection issue -> LIBUSBSIO: HID DEVICE is not open.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/pynitrokey/cli/__init__.py", line 129, in main
    nitropy()
  File "/usr/lib/python3.10/site-packages/click/core.py", line 1130, in __call__
    return self.main(*args, **kwargs)
  File "/usr/lib/python3.10/site-packages/click/core.py", line 1055, in main
    rv = self.invoke(ctx)
  File "/usr/lib/python3.10/site-packages/click/core.py", line 1657, in invoke
    return _process_result(sub_ctx.command.invoke(sub_ctx))
  File "/usr/lib/python3.10/site-packages/click/core.py", line 1657, in invoke
    return _process_result(sub_ctx.command.invoke(sub_ctx))
  File "/usr/lib/python3.10/site-packages/click/core.py", line 1404, in invoke
    return ctx.invoke(self.callback, **ctx.params)
  File "/usr/lib/python3.10/site-packages/click/core.py", line 760, in invoke
    return __callback(*args, **kwargs)
  File "/usr/lib/python3.10/site-packages/click/decorators.py", line 38, in new_func
    return f(get_current_context().obj, *args, **kwargs)
  File "/usr/lib/python3.10/site-packages/pynitrokey/cli/nk3/__init__.py", line 447, in update
    exec_update(ctx, image, version, ignore_pynitrokey_version)
  File "/usr/lib/python3.10/site-packages/pynitrokey/cli/nk3/update.py", line 140, in update
    return updater.update(device, image, version, ignore_pynitrokey_version)
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 194, in update
    with self._get_bootloader(device) as bootloader:
  File "/usr/lib/python3.10/contextlib.py", line 185, in __exit__
    raise RuntimeError("generator didn't stop after throw()")
RuntimeError: generator didn't stop after throw()
8769      DEBUG       root print: Critical error:
8769      DEBUG       root print: An unhandled exception occurred
8769      ERROR       root generator didn't stop after throw()
Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 214, in write
    _bytes_written = self.device.Write(raw_data, timeout_ms=self.timeout)
  File "/usr/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1357, in wrapper
    self._check_device_open()
  File "/usr/lib/python3.10/site-packages/libusbsio/libusbsio.py", line 1342, in _check_device_open
    raise LIBUSBSIO_Exception("HID DEVICE is not open.")
libusbsio.libusbsio.LIBUSBSIO_Exception: LIBUSBSIO: HID DEVICE is not open.

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 362, in _perform_update
    device.update(image, callback=callback)
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/bootloader/lpc55.py", line 106, in update
    success = self.device.receive_sb_file(
  File "/usr/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 655, in receive_sb_file
    cmd_response = self._process_cmd(cmd_packet)
  File "/usr/lib/python3.10/site-packages/spsdk/mboot/mcuboot.py", line 117, in _process_cmd
    self._device.write(cmd_packet)
  File "/usr/lib/python3.10/site-packages/spsdk/mboot/interfaces/usb.py", line 217, in write
    raise McuBootConnectionError(str(e)) from e
spsdk.mboot.exceptions.McuBootConnectionError: MBoot: Connection issue -> LIBUSBSIO: HID DEVICE is not open.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 340, in _get_bootloader
    yield bootloader
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 215, in update
    self._perform_update(bootloader, container)
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 364, in _perform_update
    raise self.ui.error("Failed to perform firmware update", e)
pynitrokey.cli.exceptions.CliException: Failed to perform firmware update
MBoot: Connection issue -> LIBUSBSIO: HID DEVICE is not open.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/pynitrokey/cli/__init__.py", line 129, in main
    nitropy()
  File "/usr/lib/python3.10/site-packages/click/core.py", line 1130, in __call__
    return self.main(*args, **kwargs)
  File "/usr/lib/python3.10/site-packages/click/core.py", line 1055, in main
    rv = self.invoke(ctx)
  File "/usr/lib/python3.10/site-packages/click/core.py", line 1657, in invoke
    return _process_result(sub_ctx.command.invoke(sub_ctx))
  File "/usr/lib/python3.10/site-packages/click/core.py", line 1657, in invoke
    return _process_result(sub_ctx.command.invoke(sub_ctx))
  File "/usr/lib/python3.10/site-packages/click/core.py", line 1404, in invoke
    return ctx.invoke(self.callback, **ctx.params)
  File "/usr/lib/python3.10/site-packages/click/core.py", line 760, in invoke
    return __callback(*args, **kwargs)
  File "/usr/lib/python3.10/site-packages/click/decorators.py", line 38, in new_func
    return f(get_current_context().obj, *args, **kwargs)
  File "/usr/lib/python3.10/site-packages/pynitrokey/cli/nk3/__init__.py", line 447, in update
    exec_update(ctx, image, version, ignore_pynitrokey_version)
  File "/usr/lib/python3.10/site-packages/pynitrokey/cli/nk3/update.py", line 140, in update
    return updater.update(device, image, version, ignore_pynitrokey_version)
  File "/usr/lib/python3.10/site-packages/pynitrokey/nk3/updates.py", line 194, in update
    with self._get_bootloader(device) as bootloader:
  File "/usr/lib/python3.10/contextlib.py", line 185, in __exit__
    raise RuntimeError("generator didn't stop after throw()")
RuntimeError: generator didn't stop after throw()
8769      DEBUG       root listing all connected devices:
8769      DEBUG       root :: 'Nitrokey FIDO2' keys
8769      DEBUG       root :: 'Nitrokey Start' keys:
8781      DEBUG       root :: 'Nitrokey 3' keys
8784       INFO  libusbsio HID enumeration[93841727118480]: initialized
8784      DEBUG  libusbsio HID enumeration[93841727118480]: device #0: USB Receiver
8785      DEBUG  libusbsio HID enumeration[93841727118480]: device #1: USB Receiver
8785      DEBUG  libusbsio HID enumeration[93841727118480]: device #2: USB Receiver
8785      DEBUG  libusbsio HID enumeration[93841727118480]: device #3: USB Receiver
8785      DEBUG  libusbsio HID enumeration[93841727118480]: device #4: MCU HID GENERIC DEVICE
8785      DEBUG  libusbsio HID enumeration[93841727118480]: device #5: AURA LED Controller
8785      DEBUG  libusbsio HID enumeration[93841727118480]: device #6: Keyboard
8785      DEBUG  libusbsio HID enumeration[93841727118480]: device #7: System Control
8785       INFO  libusbsio HID enumeration[93841727118480]: finished, total 8 devices
8789       INFO spsdk.mboot.mcuboot Connect: MCU HID GENERIC DEVICE (0x20A0, 0x42DD) path=b'/dev/hidraw8'
8789      DEBUG spsdk.mboot.interfaces.usb Open Interface
8789       INFO libusbsio.hidapi.dev Opening HID device at path: 'b'/dev/hidraw8''
8789       INFO libusbsio.hidapi.dev HID device 93841727282464 is now open
8789       INFO spsdk.mboot.mcuboot CMD: GetProperty('UniqueDeviceIdent', index=0)
8789      DEBUG spsdk.mboot.mcuboot TX-PACKET: Tag=GetProperty, Flags=0x00, P[0]=0x00000012, P[1]=0x00000000
8789      DEBUG spsdk.mboot.interfaces.usb OUT[16]: 01, 00, 0C, 00, 07, 00, 00, 02, 12, 00, 00, 00, 00, 00, 00, 00
8789      DEBUG libusbsio.hidapi.dev HID device 93841727282464 writing[16]: 0x01000c00070000021200000000000000
8790      DEBUG libusbsio.hidapi.dev HID device 93841727282464 wrote 59 bytes
8791      DEBUG libusbsio.hidapi.dev HID device 93841727282464 read[60]: 0x03001800a70000050000000085948c75299530519a10a7c1ddb273e00000000000000000000000000000000000000000000000000000000000000000
8791      DEBUG spsdk.mboot.interfaces.usb IN [60]: 03, 00, 18, 00, A7, 00, 00, 05, 00, 00, 00, 00, 85, 94, 8C, 75, 29, 95, 30, 51, 9A, 10, A7, C1, DD, B2, 73, E0, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00
8791      DEBUG spsdk.mboot.mcuboot RX-PACKET: Tag=GetPropertyResponse, Status=Success, v0=0x758C9485, v1=0x51309529, v2=0xC1A7109A, v3=0xE073B2DD
8791      DEBUG       root /dev/hidraw8: Nitrokey 3 Bootloader (LPC55) 85948C75299530519A10A7C1DDB273E0
8791       INFO spsdk.mboot.mcuboot Closing: MCU HID GENERIC DEVICE (0x20A0, 0x42DD) path=b'/dev/hidraw8'
8791      DEBUG spsdk.mboot.interfaces.usb Close Interface
8791       INFO libusbsio.hidapi.dev HID device 93841727282464 closed
8791      DEBUG       root print: --------------------------------------------------------------------------------
8791      DEBUG       root print: Critical error occurred, exiting now
8791      DEBUG       root print: Unexpected? Is this a bug? Would you like to get support/help?
8791      DEBUG       root print: - You can report issues at: https://support.nitrokey.com/
8791      DEBUG       root print: - Writing an e-mail to support@nitrokey.com is also possible
8791      DEBUG       root print: - Please attach the log: '/tmp/nitropy.log.dzexcly7' with any support/help request!
8791      DEBUG       root print: - Please check if you have udev rules installed: https://docs.nitrokey.com/nitrokey3/linux/firmware-update.html#troubleshooting
8791       INFO spsdk.mboot.mcuboot Closing: MCU HID GENERIC DEVICE (0x20A0, 0x42DD) path=b'/dev/hidraw8'
8791      DEBUG spsdk.mboot.interfaces.usb Close Interface
8792       INFO libusbsio.hidapi.dev HID device 93841728341872 closed
1 Like
7

Now I wanted to update to the test firmware v1.3.1-test.20230417 and now have the same error behavior. The file 41-nitrokey.rules is adjusted as previously described as a solution.

After short reflection, I realized that I had possibly executed the command
sudo udevadm control --reload-rules && udevadm trigger with the Nitrokey plugged in.

For verification, I plugged in the Nitrokey and executed the command
sudo udevadm control --reload-rules && udevadm trigger again.

After that, the update to the version ran without problems.

This means with the file 41-nitrokey.rules or at the permissions on Arch Linux must be adjusted something. Maybe the professionals can take over here!