Factory-reset of NitroKey Pro does not work

Nitrokeys
#1

Hello,

my NitroKey Pro is locked due to several wrong login attempts with the admin PIN.

According to the documentation, a factory reset is only possible with known admin PIN.
Is there any possibility to reset the NitroKey Pro without knowing the admin PIN?

Or have I just wasted € 50 and increased the amount of electronic waste?!

Regards,
Bernie

#2

Hey!

You can factory reset the Nitrokey Pro without knowing the Admin PIN - use GnuPG to run the procedure there:

As far as I remember Nitrokey App does require Admin PIN to do so, but rather as a confirmation, not necessity. GnuPG does it anyways.

#3

thank you very much!

It didn’t work on my Windows PC but worked fine using Linux. I can now also use the NitroKey app.

Bernie

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