I am trying to update the firmware on a new 3A Mini from v1.1.0 to v1.2.2
I am using (void) linux.
I have the latest libnitrokey (3.8) installed and was able to update the 3A NFC correctly (from 1.2.0) so I think the udev rules are the most recent. I installed nitropy from pip.
The test also fails.
When I touch the device, it disappears from /dev/hidraw* so plausibly it’s an error in the most recent udev rules.
test
(Python 3.11.2) ~/nitropy > nitropy nk3 test
Command line tool to interact with Nitrokey devices 0.4.25
Found 1 Nitrokey 3 device(s):
- Nitrokey 3 at /dev/hidraw8
Running tests for Nitrokey 3 at /dev/hidraw8
[1/3] UUID query SUCCESS B215C8257E09D0920000000000000000
[2/3] Firmware version query SUCCESS v1.1.0
Please press the touch button on the device ...
[3/3] FIDO2 FAILURE Unexpected FIDO2 cert hash for version v1.1.0: 4c331d7af869fd1d8217198b917a33d1fa503e9778da7638504a64a438661ae0
3 tests, 2 successful, 0 skipped, 1 failed
Summary: 1 device(s) tested, 0 successful, 1 failed
Critical error:
Test failed for 1 device(s)
--------------------------------------------------------------------------------
Critical error occurred, exiting now
Unexpected? Is this a bug? Would you like to get support/help?
- You can report issues at: https://support.nitrokey.com/
- Writing an e-mail to support@nitrokey.com is also possible
- Please attach the log: '/tmp/nitropy.log.bpphb21p' with any support/help request!
- Please check if you have udev rules installed: https://docs.nitrokey.com/nitrokey3/linux/firmware-update.html#troubleshooting
update
(Python 3.11.2) ~/nitropy > nitropy nk3 update
Command line tool to interact with Nitrokey devices 0.4.25
Current firmware version: v1.1.0
Latest firmware version: v1.2.2
Do you want to download the firmware version v1.2.2? [Y/n]:
Please do not remove the Nitrokey 3 or insert any other Nitrokey 3 devices during the update. Doing so may damage the Nitrokey 3.
Do you want to perform the firmware update now? [y/N]: y
Please press the touch button to reboot the device into bootloader mode ...
Critical error:
No Nitrokey 3 bootloader device found
--------------------------------------------------------------------------------
Critical error occurred, exiting now
Unexpected? Is this a bug? Would you like to get support/help?
- You can report issues at: https://support.nitrokey.com/
- Writing an e-mail to support@nitrokey.com is also possible
- Please attach the log: '/tmp/nitropy.log.42i8p3mm' with any support/help request!
- Please check if you have udev rules installed: https://docs.nitrokey.com/nitrokey3/linux/firmware-update.html#troubleshooting
test log
(attaching takes me over the message limit)
update log
771 INFO libusbsio Loading SIO library: /home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/libusbsio/bin/linux_x86_64/libusbsio.so
773 INFO libusbsio HID enumeration[94911967325424]: initialized
774 DEBUG libusbsio HID enumeration[94911967325424]: device #0: Nitrokey 3
774 DEBUG libusbsio HID enumeration[94911967325424]: device #1: Razer Mouse Dock
775 DEBUG libusbsio HID enumeration[94911967325424]: device #2: Razer Mouse Dock
775 DEBUG libusbsio HID enumeration[94911967325424]: device #3: Razer Mouse Dock
775 DEBUG libusbsio HID enumeration[94911967325424]: device #4: Razer Viper Ultimate Dongle
775 DEBUG libusbsio HID enumeration[94911967325424]: device #5: Razer Viper Ultimate Dongle
775 DEBUG libusbsio HID enumeration[94911967325424]: device #6: Razer Viper Ultimate Dongle
775 DEBUG libusbsio HID enumeration[94911967325424]: device #7: keydous
775 DEBUG libusbsio HID enumeration[94911967325424]: device #8: keydous
775 INFO libusbsio HID enumeration[94911967325424]: finished, total 9 devices
828 DEBUG fido2.hid.linux Failed opening device /dev/hidraw7
Traceback (most recent call last):
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
devices.append(get_descriptor(hidraw))
^^^^^^^^^^^^^^^^^^^^^^
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
with open(path, "rb") as f:
^^^^^^^^^^^^^^^^
PermissionError: [Errno 13] Permission denied: '/dev/hidraw7'
829 DEBUG fido2.hid.linux Failed opening device /dev/hidraw6
Traceback (most recent call last):
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
devices.append(get_descriptor(hidraw))
^^^^^^^^^^^^^^^^^^^^^^
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
with open(path, "rb") as f:
^^^^^^^^^^^^^^^^
PermissionError: [Errno 13] Permission denied: '/dev/hidraw6'
829 DEBUG fido2.hid.linux Failed opening device /dev/hidraw5
Traceback (most recent call last):
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
devices.append(get_descriptor(hidraw))
^^^^^^^^^^^^^^^^^^^^^^
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
with open(path, "rb") as f:
^^^^^^^^^^^^^^^^
PermissionError: [Errno 13] Permission denied: '/dev/hidraw5'
829 DEBUG fido2.hid.linux Failed opening device /dev/hidraw4
Traceback (most recent call last):
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
devices.append(get_descriptor(hidraw))
^^^^^^^^^^^^^^^^^^^^^^
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
with open(path, "rb") as f:
^^^^^^^^^^^^^^^^
PermissionError: [Errno 13] Permission denied: '/dev/hidraw4'
830 DEBUG fido2.hid.linux Failed opening device /dev/hidraw3
Traceback (most recent call last):
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
devices.append(get_descriptor(hidraw))
^^^^^^^^^^^^^^^^^^^^^^
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
with open(path, "rb") as f:
^^^^^^^^^^^^^^^^
PermissionError: [Errno 13] Permission denied: '/dev/hidraw3'
830 DEBUG fido2.hid.linux Failed opening device /dev/hidraw2
Traceback (most recent call last):
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
devices.append(get_descriptor(hidraw))
^^^^^^^^^^^^^^^^^^^^^^
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
with open(path, "rb") as f:
^^^^^^^^^^^^^^^^
PermissionError: [Errno 13] Permission denied: '/dev/hidraw2'
830 DEBUG fido2.hid.linux Failed opening device /dev/hidraw1
Traceback (most recent call last):
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
devices.append(get_descriptor(hidraw))
^^^^^^^^^^^^^^^^^^^^^^
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
with open(path, "rb") as f:
^^^^^^^^^^^^^^^^
PermissionError: [Errno 13] Permission denied: '/dev/hidraw1'
830 DEBUG fido2.hid.linux Failed opening device /dev/hidraw0
Traceback (most recent call last):
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/linux.py", line 98, in list_descriptors
devices.append(get_descriptor(hidraw))
^^^^^^^^^^^^^^^^^^^^^^
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/linux.py", line 55, in get_descriptor
with open(path, "rb") as f:
^^^^^^^^^^^^^^^^
PermissionError: [Errno 13] Permission denied: '/dev/hidraw0'
904 DEBUG urllib3.connectionpool Starting new HTTPS connection (1): api.github.com:443
1338 DEBUG urllib3.connectionpool https://api.github.com:443 "GET /repos/Nitrokey/nitrokey-3-firmware/releases/latest HTTP/1.1" 200 1552
1343 INFO pynitrokey.cli.nk3.update Latest firmware version: v1.2.2
1343 DEBUG root print: Current firmware version: v1.1.0
1343 DEBUG root print: Latest firmware version: v1.2.2
2389 DEBUG root print: Please do not remove the Nitrokey 3 or insert any other Nitrokey 3 devices during the update. Doing so may damage the Nitrokey 3.
3743 DEBUG root print: Please press the touch button to reboot the device into bootloader mode ...
10708 DEBUG pynitrokey.nk3.device./dev/hidraw8 ignoring OSError after reboot
Traceback (most recent call last):
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/pynitrokey/nk3/device.py", line 83, in reboot
self._call(Command.UPDATE)
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/pynitrokey/nk3/device.py", line 117, in _call
response = self.device.call(command.value)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/__init__.py", line 189, in call
recv = self._connection.read_packet()
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/home/ati/nitropy/.venv/x86_64-unknown-linux-gnu/Python 3.11.2/lib/python3.11/site-packages/fido2/hid/base.py", line 80, in read_packet
return os.read(self.handle, self.descriptor.report_size_in)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
OSError: [Errno 5] Input/output error
10711 DEBUG pynitrokey.cli.nk3.update Trying to connect to bootloader (try 1 of 3)
10712 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 1 of 10)
10716 INFO libusbsio HID enumeration[94911960863408]: initialized
10716 DEBUG libusbsio HID enumeration[94911960863408]: device #0: Razer Mouse Dock
10717 DEBUG libusbsio HID enumeration[94911960863408]: device #1: Razer Mouse Dock
10717 DEBUG libusbsio HID enumeration[94911960863408]: device #2: Razer Mouse Dock
10717 DEBUG libusbsio HID enumeration[94911960863408]: device #3: Razer Viper Ultimate Dongle
10717 DEBUG libusbsio HID enumeration[94911960863408]: device #4: Razer Viper Ultimate Dongle
10717 DEBUG libusbsio HID enumeration[94911960863408]: device #5: Razer Viper Ultimate Dongle
10718 DEBUG libusbsio HID enumeration[94911960863408]: device #6: keydous
10718 DEBUG libusbsio HID enumeration[94911960863408]: device #7: keydous
10718 INFO libusbsio HID enumeration[94911960863408]: finished, total 8 devices
10720 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
11220 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 2 of 10)
11222 INFO libusbsio HID enumeration[94911967910784]: initialized
11222 DEBUG libusbsio HID enumeration[94911967910784]: device #0: Razer Mouse Dock
11223 DEBUG libusbsio HID enumeration[94911967910784]: device #1: Razer Mouse Dock
11223 DEBUG libusbsio HID enumeration[94911967910784]: device #2: Razer Mouse Dock
11223 DEBUG libusbsio HID enumeration[94911967910784]: device #3: Razer Viper Ultimate Dongle
11223 DEBUG libusbsio HID enumeration[94911967910784]: device #4: Razer Viper Ultimate Dongle
11223 DEBUG libusbsio HID enumeration[94911967910784]: device #5: Razer Viper Ultimate Dongle
11223 DEBUG libusbsio HID enumeration[94911967910784]: device #6: keydous
11223 DEBUG libusbsio HID enumeration[94911967910784]: device #7: keydous
11223 INFO libusbsio HID enumeration[94911967910784]: finished, total 8 devices
11224 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
11724 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 3 of 10)
11729 INFO libusbsio HID enumeration[94911962238624]: initialized
11729 DEBUG libusbsio HID enumeration[94911962238624]: device #0: Razer Mouse Dock
11729 DEBUG libusbsio HID enumeration[94911962238624]: device #1: Razer Mouse Dock
11729 DEBUG libusbsio HID enumeration[94911962238624]: device #2: Razer Mouse Dock
11729 DEBUG libusbsio HID enumeration[94911962238624]: device #3: Razer Viper Ultimate Dongle
11730 DEBUG libusbsio HID enumeration[94911962238624]: device #4: Razer Viper Ultimate Dongle
11730 DEBUG libusbsio HID enumeration[94911962238624]: device #5: Razer Viper Ultimate Dongle
11730 DEBUG libusbsio HID enumeration[94911962238624]: device #6: keydous
11730 DEBUG libusbsio HID enumeration[94911962238624]: device #7: keydous
11730 INFO libusbsio HID enumeration[94911962238624]: finished, total 8 devices
11732 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
12232 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 4 of 10)
12236 INFO libusbsio HID enumeration[94911969370432]: initialized
12237 DEBUG libusbsio HID enumeration[94911969370432]: device #0: Razer Mouse Dock
12237 DEBUG libusbsio HID enumeration[94911969370432]: device #1: Razer Mouse Dock
12237 DEBUG libusbsio HID enumeration[94911969370432]: device #2: Razer Mouse Dock
12237 DEBUG libusbsio HID enumeration[94911969370432]: device #3: Razer Viper Ultimate Dongle
12237 DEBUG libusbsio HID enumeration[94911969370432]: device #4: Razer Viper Ultimate Dongle
12238 DEBUG libusbsio HID enumeration[94911969370432]: device #5: Razer Viper Ultimate Dongle
12238 DEBUG libusbsio HID enumeration[94911969370432]: device #6: keydous
12238 DEBUG libusbsio HID enumeration[94911969370432]: device #7: keydous
12238 INFO libusbsio HID enumeration[94911969370432]: finished, total 8 devices
12240 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
12740 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 5 of 10)
12744 INFO libusbsio HID enumeration[94911962814800]: initialized
12744 DEBUG libusbsio HID enumeration[94911962814800]: device #0: Razer Mouse Dock
12745 DEBUG libusbsio HID enumeration[94911962814800]: device #1: Razer Mouse Dock
12745 DEBUG libusbsio HID enumeration[94911962814800]: device #2: Razer Mouse Dock
12745 DEBUG libusbsio HID enumeration[94911962814800]: device #3: Razer Viper Ultimate Dongle
12745 DEBUG libusbsio HID enumeration[94911962814800]: device #4: Razer Viper Ultimate Dongle
12745 DEBUG libusbsio HID enumeration[94911962814800]: device #5: Razer Viper Ultimate Dongle
12746 DEBUG libusbsio HID enumeration[94911962814800]: device #6: keydous
12746 DEBUG libusbsio HID enumeration[94911962814800]: device #7: keydous
12746 INFO libusbsio HID enumeration[94911962814800]: finished, total 8 devices
12748 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
13248 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 6 of 10)
13252 INFO libusbsio HID enumeration[94911959669136]: initialized
13252 DEBUG libusbsio HID enumeration[94911959669136]: device #0: Razer Mouse Dock
13253 DEBUG libusbsio HID enumeration[94911959669136]: device #1: Razer Mouse Dock
13253 DEBUG libusbsio HID enumeration[94911959669136]: device #2: Razer Mouse Dock
13253 DEBUG libusbsio HID enumeration[94911959669136]: device #3: Razer Viper Ultimate Dongle
13253 DEBUG libusbsio HID enumeration[94911959669136]: device #4: Razer Viper Ultimate Dongle
13253 DEBUG libusbsio HID enumeration[94911959669136]: device #5: Razer Viper Ultimate Dongle
13253 DEBUG libusbsio HID enumeration[94911959669136]: device #6: keydous
13254 DEBUG libusbsio HID enumeration[94911959669136]: device #7: keydous
13254 INFO libusbsio HID enumeration[94911959669136]: finished, total 8 devices
13256 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
13756 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 7 of 10)
13760 INFO libusbsio HID enumeration[94911960823616]: initialized
13760 DEBUG libusbsio HID enumeration[94911960823616]: device #0: Razer Mouse Dock
13760 DEBUG libusbsio HID enumeration[94911960823616]: device #1: Razer Mouse Dock
13760 DEBUG libusbsio HID enumeration[94911960823616]: device #2: Razer Mouse Dock
13761 DEBUG libusbsio HID enumeration[94911960823616]: device #3: Razer Viper Ultimate Dongle
13761 DEBUG libusbsio HID enumeration[94911960823616]: device #4: Razer Viper Ultimate Dongle
13761 DEBUG libusbsio HID enumeration[94911960823616]: device #5: Razer Viper Ultimate Dongle
13761 DEBUG libusbsio HID enumeration[94911960823616]: device #6: keydous
13761 DEBUG libusbsio HID enumeration[94911960823616]: device #7: keydous
13762 INFO libusbsio HID enumeration[94911960823616]: finished, total 8 devices
13763 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
14264 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 8 of 10)
14268 INFO libusbsio HID enumeration[94911960863408]: initialized
14268 DEBUG libusbsio HID enumeration[94911960863408]: device #0: Razer Mouse Dock
14268 DEBUG libusbsio HID enumeration[94911960863408]: device #1: Razer Mouse Dock
14268 DEBUG libusbsio HID enumeration[94911960863408]: device #2: Razer Mouse Dock
14268 DEBUG libusbsio HID enumeration[94911960863408]: device #3: Razer Viper Ultimate Dongle
14269 DEBUG libusbsio HID enumeration[94911960863408]: device #4: Razer Viper Ultimate Dongle
14269 DEBUG libusbsio HID enumeration[94911960863408]: device #5: Razer Viper Ultimate Dongle
14269 DEBUG libusbsio HID enumeration[94911960863408]: device #6: keydous
14269 DEBUG libusbsio HID enumeration[94911960863408]: device #7: keydous
14269 INFO libusbsio HID enumeration[94911960863408]: finished, total 8 devices
14271 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
14771 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 9 of 10)
14775 INFO libusbsio HID enumeration[94911959669136]: initialized
14776 DEBUG libusbsio HID enumeration[94911959669136]: device #0: Razer Mouse Dock
14776 DEBUG libusbsio HID enumeration[94911959669136]: device #1: Razer Mouse Dock
14776 DEBUG libusbsio HID enumeration[94911959669136]: device #2: Razer Mouse Dock
14776 DEBUG libusbsio HID enumeration[94911959669136]: device #3: Razer Viper Ultimate Dongle
14776 DEBUG libusbsio HID enumeration[94911959669136]: device #4: Razer Viper Ultimate Dongle
14777 DEBUG libusbsio HID enumeration[94911959669136]: device #5: Razer Viper Ultimate Dongle
14777 DEBUG libusbsio HID enumeration[94911959669136]: device #6: keydous
14777 DEBUG libusbsio HID enumeration[94911959669136]: device #7: keydous
14777 INFO libusbsio HID enumeration[94911959669136]: finished, total 8 devices
14779 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
15279 DEBUG pynitrokey.cli.nk3 Searching Nitrokey 3 bootloader device (try 10 of 10)
15283 INFO libusbsio HID enumeration[94911965404704]: initialized
15283 DEBUG libusbsio HID enumeration[94911965404704]: device #0: Razer Mouse Dock
15284 DEBUG libusbsio HID enumeration[94911965404704]: device #1: Razer Mouse Dock
15284 DEBUG libusbsio HID enumeration[94911965404704]: device #2: Razer Mouse Dock
15284 DEBUG libusbsio HID enumeration[94911965404704]: device #3: Razer Viper Ultimate Dongle
15284 DEBUG libusbsio HID enumeration[94911965404704]: device #4: Razer Viper Ultimate Dongle
15284 DEBUG libusbsio HID enumeration[94911965404704]: device #5: Razer Viper Ultimate Dongle
15285 DEBUG libusbsio HID enumeration[94911965404704]: device #6: keydous
15285 DEBUG libusbsio HID enumeration[94911965404704]: device #7: keydous
15285 INFO libusbsio HID enumeration[94911965404704]: finished, total 8 devices
15287 DEBUG pynitrokey.cli.nk3 No Nitrokey 3 bootloader device found, continuing
15287 DEBUG root print: Critical error:
15287 DEBUG root print: No Nitrokey 3 bootloader device found
15287 DEBUG root listing all connected devices:
15289 DEBUG root :: 'Nitrokey FIDO2' keys
15289 DEBUG root :: 'Nitrokey Start' keys:
15342 DEBUG root :: 'Nitrokey 3' keys
15345 INFO libusbsio HID enumeration[94911970084624]: initialized
15345 DEBUG libusbsio HID enumeration[94911970084624]: device #0: Razer Mouse Dock
15346 DEBUG libusbsio HID enumeration[94911970084624]: device #1: Razer Mouse Dock
15346 DEBUG libusbsio HID enumeration[94911970084624]: device #2: Razer Mouse Dock
15346 DEBUG libusbsio HID enumeration[94911970084624]: device #3: Razer Viper Ultimate Dongle
15346 DEBUG libusbsio HID enumeration[94911970084624]: device #4: Razer Viper Ultimate Dongle
15346 DEBUG libusbsio HID enumeration[94911970084624]: device #5: Razer Viper Ultimate Dongle
15346 DEBUG libusbsio HID enumeration[94911970084624]: device #6: keydous
15346 DEBUG libusbsio HID enumeration[94911970084624]: device #7: keydous
15346 INFO libusbsio HID enumeration[94911970084624]: finished, total 8 devices
15348 DEBUG root print: --------------------------------------------------------------------------------
15348 DEBUG root print: Critical error occurred, exiting now
15348 DEBUG root print: Unexpected? Is this a bug? Would you like to get support/help?
15348 DEBUG root print: - You can report issues at: https://support.nitrokey.com/
15348 DEBUG root print: - Writing an e-mail to support@nitrokey.com is also possible
15348 DEBUG root print: - Please attach the log: '/tmp/nitropy.log.42i8p3mm' with any support/help request!
15348 DEBUG root print: - Please check if you have udev rules installed: https://docs.nitrokey.com/nitrokey3/linux/firmware-update.html#troubleshooting