Nitrokey no longer detected

Hi,

I bought a Nitrokey 3 NFC in october 2023.

My key is no longer detected. I tried on Windows, on, Linux on several machines, on all available USB ports.
It looks like a faulty contact : sometimes, when I twiddle the plugged key, the OS detect it and lose the connection at once.
I am a bit disappointed because the key wasn’t heavily used and not very old (less than 3 years).
Is this common for Nitrokey’s key ? What is the mean durability for this type of key ?

Thanks in advance for sharing your experience.

Update:
Found this thread about he same subject. Not encouraging.

You should contact the support
https://www.nitrokey.com/contact
and ask for advice.

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