Unpacked it - all packaging in good condition, no sign of any tampering. Plugged it in, plugged in the NitroKey USB security dongle, booted to an error. Contacted support, but after couple of days no response from Nitrokey, I then attempted factory reset. This proved challenging because the instructions on Nitrokey website are different from what actually happens, and so its not possible to use their instructions with any confidence. I have now managed to get to point where Nitrokey is recognised and I can get to boot options, but after entering PIN, I am now at a Disk Password screen, I cannot get past this screen
This is a new experience in purchasing a laptop, over the last decades of laptop purchases, I have always been able to start the laptop, or have prompt help from support. Does anyone have any suggestions or experiences to share as to how I might actually achieve a working laptop for my money?