After my last domo update I had to update my checksums, but heads could not detect my Nitrokey. I thought, because a small part of my nitrokey 3a mini is broken on the Outside, the key could have been broken so I ordered a New one.
Now I tried after the documntation to reset OEM with my New key, but after 6. I get the error Settinh key to Nist-P256 in usb security dongle failed.
After restarting the system says: Nitrokey coulndt generate totp code. then i try to generate hotp/totp secret, enter the TPM owner pw (12345678), enger nitrokey admin key (12345678), it blinks, i touch, thrn error status code 32, touch was not recognized or tgere was other Problem with the authentication error setting hotp secred on nitrokey failed
Plesse help, I have important work to do and no access to my Computer
If you have data on the PC, you should first boot without key to see if there is something to back up. I don’t know what the “status code 32” from your first post means, but what I would also do, is use the old key on your second PC to update its firmware and try again with it before a factory reset.
I have the same problem. I just recently bought a V54 with a Nitrokey 3C NFC (and apparently HEADS 2.6.1 installed, which hasn’t been finally released yet), and later decided to buy a 3A mini to replace the 3C. So I did a HEADS factory reset, which ended with the exact same error, “Setting key … failed”. I was lucky I still had the 3C, and I was able to do another factory reset back to it.
Since OP also has a 3A mini, maybe the problem is with this specific type and batch? Are there any updates on this topic?
Hi, I can confirm that updating to 1.8.3 did work for me, and I was able to finish the factory reset with my new key. In case other newbies are trying to do this in Qubes OS, here is how you do it: Firmware Update With Qubes OS - Nitrokey Documentation - I thought it is worth mentioning since my first attempt failed before I found that page.
