USB Drive Missing (english + german)

Nitrokeys Misc
1

My Nitropad is not detecting my USB drives. I am trying to reinstall Qubes and it keeps prompting: “USB Drive Missing.” Then it is goes to another page that reads:

New Value of PCR[4]: (a bunch of numbers)
Scanning for USB storage devices...
sh: 0: unknown operand
!!!!! Something failed during USB boot
New Value of PCR[4]: (a bunch of numbers)
!!!!! Starting recovery shell
[   44.306243] sd 7:0:0:0: [sdb] No Caching mode page found
[   44.306271] sd 7:0:0:0: [sdb] Assuming drive cache: write through 
[   44.315145] sd 7:0:0:0: [sdc] No Caching mode page found
[   44.315206] sd 7:0:0:0: [sdc] Assuming drive cache: write through
-#

I followed the instructions to reinstall qubes. I am not a noob. I just don’t get why the nitropad is not detecting my USB drives. Even when I was updating the firmware to v1.3 it also mentioned USB drive missing BUT after I pressed “ok” it showed a list of drives for me choose and then I chose the USB drive with the new firmware it worked.
But when I try to update the Operating System it does not detect the USB drive. Is there something that I need to do to make it recognize the USB drive?

German Translation

Mein Nitropad erkennt meine USB-Laufwerke nicht. Ich versuche, Qubes neu zu installieren, und es wird immer wieder die Meldung “USB-Laufwerk fehlt” angezeigt. Anschließend wird eine andere Seite mit folgenden Informationen angezeigt:

Neuer Wert der PCR [4]: ​​(eine Reihe von Zahlen)
Scannen nach USB-Speichergeräten ...
sh: 0: unbekannter Operand
!!!!! Beim USB-Start ist etwas fehlgeschlagen
Neuer Wert der PCR [4]: ​​(eine Reihe von Zahlen)
!!!!! Starten der Wiederherstellungs-Shell
[44.306243] sd 7: 0: 0: 0: [sdb] Keine Seite im Caching-Modus gefunden
[44.306271] sd 7: 0: 0: 0: [sdb] Angenommen, Laufwerkscache: Durchschreiben
[44.315145] sd 7: 0: 0: 0: [sdc] Keine Seite im Caching-Modus gefunden
[44.315206] sd 7: 0: 0: 0: [sdc] Angenommen, Laufwerkscache: Durchschreiben
- #

Ich habe die Anweisungen befolgt, um qubes neu zu installieren. Ich bin kein Neuling. Ich verstehe nur nicht, warum das Nitropad meine USB-Laufwerke nicht erkennt. Selbst als ich die Firmware auf Version 1.3 aktualisierte, wurde auch erwähnt, dass das USB-Laufwerk fehlt, ABER nachdem ich Wenn Sie auf “OK” klicken, wird eine Liste der von mir ausgewählten Laufwerke angezeigt. Anschließend habe ich das USB-Laufwerk mit der neuen Firmware ausgewählt, die funktioniert hat.
Wenn ich jedoch versuche, das Betriebssystem zu aktualisieren, wird das USB-Laufwerk nicht erkannt. Muss ich etwas tun, damit es das USB-Laufwerk erkennt?

2

Operating systems (OS) are usually updated from within the OS itself. How does this relate to Heads not detecting USB drives?

3

Hi,

What image do you use for the QubesOS installation? Is it from here?

PS @iamacarrot: single English version of the post should suffice, but thank you for the effort!

@jan I believe this is about reinstalling the OS. As far as I know Heads does not handle some boot images (e.g. Windows OS installation), which perhaps is what @iamacarrot mean.

4

Yes that is what I used and I just flashed it with balena etcher to an empty 64GB USB drive Using a mac computer. Then I followed the instructions to boot from USB but it is saying that the USB Drive is Missing. Not sure what else to do. I can’t access the Qubes operating system because I am locked out. I did a full disk encryption along with a regular user password lol. BTW this is about my Nitropad x230 not windows.

For now the only thing I can think of is using a different USB because maybe it doesn’t like the usb i am using idk.

5

hi jan,
I can’t access the qubes operating system because I am locked out it. I don’t remember my disk encryption password nor my log in password lol i know i am dumb.

Are you saying that that I should press something after I “boot by default” but before i get the disk password prompt? Do you know what I should press to choose USB as a boot device?

6

PS i am using the Qubes english version. and Heads doesn’t recognize it the bootable usb. Is it because my disk is fully encrypted also?

7

No

no.

Try a different USB drive and connect it to a different USB port of the NitroPad.

8

wow So i tried a SanDisk USB drive and turns out it is able to detect it now wow. So I guess Memorex USBs drives don’t work.
HOWEVER
Now i have other issues lol.example: TOTP: Decryption failure from TPM_Unseal.

9

A factory reset should solve this issue.

10

Yup i did factory reset and ended up getting a HOTP error. lol Jan sorry for so much trouble I am trying to troubleshoot.